Genesys Cloud CX

Self-guided customer journey product tour

AI-powered Genesys Cloud CX for Customer Experience

Explore how easy it is for users to customer service make contact center solution adjustments, and monitor performance with an intuitive interface and functionality designed with the user in mind - all from a single platform.

This Customer Journey Tour Is Built To Be Hands-on!

You’ll experience the contact center solutions software firsthand through the eyes of agents, supervisors and administrators.

Agents

See how Genesys Cloud CX makes it easy for agents to handle interactions and manage their performance and career in a cloud contact center environment.

Supervisors

Discover how real-time dashboards and up-to-the-second analytics provide the insights you need to lead your team and run your business with our contact-center solution.

Administrators

Learn how easy DIY admin tools put you in control at the Genesys Cloud developer center. Onboard new hires, create knowledge bases, build interaction flows and more.

Ready to See How Inclusive and Transformative Customer Experience Works?

Discover all contact-center solution Genesys Cloud CX platform has to offer with just a few clicks.

Experience Genesys Cloud CX For Yourself and Elevate Your Customer Experience

Today, contact centers are increasingly using AI to improve performance, increase efficiency and deliver a more personalized, empathetic customer experience at scale. However, adoption is accelerating as AI's competitive advantages increase. For more information, see the latest Gartner report or check out our detailed case study.

As new AI technologies continue to emerge, they will undoubtedly transform the way we work, enhancing and improving the way we deliver customer experiences in the contact centers. Start your transformation and customer journey with a foundation that makes it easy to unify all your interactions across your entire ecosystem: Genesys Cloud CX™ platform, an AI-powered cloud contact center solution.

Customer journey orchestration platform genesys cloud enables more meaningful connections. It also transforms customer and employee experiences.

If you're not harnessing the power of AI or thinking ahead about how to build your foundation for innovation, it's time to rethink your strategy. Discover intelligent routing now with CCR Group, the contact and contact center agent.

Genesys Cloud Platform

With Genesys Cloud Contact Center, Don’t Spend Your Time on Programs But Customers

No matter your business’s size, Genesys Cloud CX offers an all-in-one solution powered by advanced AI capabilities. Seamlessly connect with customers via phone, email, chat, or social media channels, leveraging Genesys Cloud’s versatile AI-driven platform to provide a comprehensive customer and employee experience solution.

Analyze customer interactions to gain valuable insights and optimize performance through AI-driven workforce management tools in our contact-center solution. Ensure compliance and skill development with AI-enabled internal interaction tracking and quality review features. Empower managers with intuitive AI-powered tools for managing reviews and soliciting employee feedback within the Genesys Cloud contact-center environment.

Leverage Genesys Cloud’s AI-driven vision and timing abilities to assemble the perfect team to meet customer needs effectively. With Genesys Cloud’s AI capabilities, your business can thrive in today’s competitive landscape. You can also get the most out of Genesys Cloud by CRM integrations. Here is how the Genesys Cloud Contact Center solution transforms customer experiences: https://www.youtube.com/watch?v=RQcXbCt1qCs

Visit our blog page to learn more: https://ccr.group/en/what-is-genesys-cloud-and-what-does-it-do-a-cloud-based-solution-for-your-business/

Genesys Cloud Contact Center

Scripts

Enhance agent performance with customizable scripts in Genesys Cloud CX. Scripts guide interactions, ensuring consistent and efficient customer service.

Agent Interface

Genesys Cloud CX’s agent interface is designed for simplicity and efficiency, enabling agents to manage interactions smoothly with an intuitive dashboard that supports telecommunication and ensures a transformative customer experience.

IVR (Architect)

Utilize Genesys Cloud CX’s IVR to design flexible and powerful interactive voice responses that improve customer experience and streamline call management.

Integrations

Genesys Cloud CX seamlessly integrates with multiple systems, enhancing your contact center’s capabilities with tools for CRM, workforce management, and more.

Contact Center Management

Empower your managers with Genesys Cloud CX’s contact center management tools, offering real-time insights and analytics to drive operational efficiency.

WFM (Workforce Management)

Optimize staffing with Genesys Cloud CX’s WFM solutions, ensuring the right agents are available at the right time for improved customer interactions.

Quality Management

Maintain high standards with Genesys Cloud CX’s quality management features, which include monitoring and evaluating agent interactions to ensure excellence.

ACD (Automatic Call Distributor)

Genesys Cloud CX’s ACD system routes calls efficiently, reducing wait times and matching customers with the best-suited agent to address their needs.

Reports, Dashboards, and Views

Access comprehensive reports and intuitive dashboards in Genesys Cloud CX to gain actionable insights into your contact center’s performance.

Outbound Campaigns

Drive effective marketing and sales strategies with Genesys Cloud CX’s tools for managing outbound campaigns, optimizing reach and engagement.

Change customer and employee participation with Genesys Cloud Contact Center:

Keep in touch with customers proactively through phone calls, e-mail, chat, or social media using the Cloud Contact Center solution.
Use live video conferences with Genesys Cloud Collaborate to enhance employee cooperation.
Direct customer calls to the available contact center agents smoothly with advanced contact center management tools.
Optionally, determine the increased amount of the business volume depending on the workload using Genesys Cloud WFM (Workforce Management).
Create a modern work environment that enables Inclusive and Transformative Customer Experiences.

Leverage Genesys Cloud Communicate for seamless customer service and telecommunication needs. Experience the power of a comprehensive contact-center-cx solution that integrates call center and contact center functionalities. Schedule a Genesys Cloud demo to see how it can revolutionize your customer interactions and improve overall contact center performance.

Why should you switch to the Genesys Cloud?

Genesys Cloud doesn’t require information technology expertise to keep up with evolving technology. You have CCR for that!
It has a simple and modern interface that meets employee needs and customer expectations.
It allows you to regularly update and access new features.
Genesys Cloud CX pricing varies depending on several factors.

Why should you switch to the Genesys Cloud Contact Center solution?

The Genesys Cloud platform is designed to adapt to evolving technology without the need for IT expertise, making it an excellent choice for a Cloud Call Center.
It has a simple and modern interface that meets employee needs (EX) and customer expectations (CX), enhancing both call center agent and contact center agent experiences.
It allows you to regularly update and access new features, including improvements to Genesys Cloud Communicate and Genesys Cloud Collaborate.
Experience Inclusive and Transformative Customer Experiences with this comprehensive contact-center-cx solution.
Benefit from advanced contact center management tools and workforce management (WFM) capabilities.
Explore the Genesys Cloud Developer Center to customize and extend your contact center solution.

Schedule a Genesys Cloud demo with CCR today to see how this Cloud Contact Center can revolutionize your customer service and telecommunication operations.

The Easiest Way to Achieve Next Generation Customer Experience Is Through Genesys Cloud Contact Center

You may have a well-functioning and detailed technical infrastructure. However, as your funds increase and your business grows, it’s inevitable to face a self-conflicting, complex, and unproductive system. It’s also highly probable that you’ll lose both time and money with your system as technology advances. Instead of trying to upgrade your old and complex system, you can find the solution in an all-in-one Cloud Call Center platform.

What the Genesys Cloud all-in-one contact center solution offers:

Always being accessible by customers through various customer service channels
Enhancing efficiency by directing call center agents and contact center agents to the correct communication networks using Genesys Cloud Communicate
For managers, simple reporting and supporting contact center management with performance management tools, reducing the workload of the team of experts so that other needs are met

Genesys Cloud Demo Request

Microsoft Partner