Next Generation Customer Experience
What is Genesys Engage?
It’s an omnichannel customer communication platform that prioritizes customer satisfaction and enables you to deliver a great experience. With this platform, you can observe customers’ priorities, which channels they engage with, their habits, and expectations. Integrated analysis reports encompassing all customer experiences and interactions enable you to stay one step ahead in CRM (Customer Relationship Management) systems.
Win with Genesys Engage
Customer Experience Journey
Genesys Engage, which has all the equipment that will take you to an advanced level in your industry, such as interactions offered by a single and up-to-date system where all channels are connected for a good customer journey, unlimited scalability, on-premises cloud and hybrid installation, also provides business solutions thanks to the real-time analysis and reporting techniques it creates. It also provides expert services in the field of customer management. Proving that it is a secure system with the competent opinion of references with a wide portfolio of Genesys and CCR assurance and infrastructure, Genesys Engage is a system that every organization needs in today’s competitive market, thanks to the dynamics it provides.
Experience the Omnichannel Experience with CCR's Strong Engineering Team
Genesys Engage, which allows you to provide a personalized service by collecting all customer experiences from all different channels and combining them in the same area, is the best customer communication platform recommended by CCR’s expert engineer staff. By analyzing customers’ active status on all channels in detail, Genesys Engage makes it easier for your employees to choose the most appropriate communication channel with customers and directly meet customer expectations. It increases efficiency by regaining the time lost by navigating between channels and gathering information, and communicates customer needs directly to employees with a single desktop application. Thanks to the omnichannel communication platform, you can increase or decrease your scale depending on the size and seasonal intensity of your organization. Your system, which adapts to wider scaling as your business grows, continues to meet your expectations at the same speed, no matter how large the scale.
