CCR offers call center solutions regardless of the scale of your business.
Discover contact center solutions with the cloud-based omnichannel Genesys Cloud: a product of the world’s 4th largest software company. With the technology offered by Genesys Cloud, voice data remains on the network. This ensures a secure service approach and customer experience management for both your customers and your business.
Why Genesys Cloud?
Genesys has been the leader 8 times in the “2022 Partner® Magic Quadrant™ for Contact Center as a Service” research. It ranked first in three of the five use cases that are considered critical.
Enhance your customer experience with CCR video call applications. Thus, strengthen your processes with Easy Connect Video in all the services you offer to your customers.
It will reduce license and maintenance costs,
It will reduce the average call answering time,
Increase your first-call resolution rates
Easy Connect Video, which offers unique solutions, is here to elevate your business with its fast integration feature.
Get to know the Easy Connect Video product, which is implemented by Turkey’s and the world’s leading institutions and organizations.
Since its establishment in 2011, CCR has been providing solutions for the technical infrastructure development that businesses need. Besides, with its system integrator identity and its broad service and product network, CCR brings many systems together such as:
It has references in many sectors such as banking, insurance, telecommunications, health, and e-commerce both in Turkey and abroad. CCR plans the solutions that companies need with high-technology products. Those solutions are both produced by CCR itself and its partners. Thus, it brings together all the elements required for businesses to have an end-to-end, holistic contact center.
By contacting our expert team, you can get information about special solutions for your needs. Contact us to make evaluations specific to your business and get solutions suitable for your organization. You can watch our video to get to know CCR, which leads the sector in the field of call center solutions with its expert staff and the technologies it has developed!
Trends and technology driving the customer and employee experiences of the future
2022 Contact Center Buyers Guide
The pandemic has made us rethink what’s most important in our lives. And CX leaders echoed these sentiments when discussing the defining trends in the industry. The 2022 Contact Center Buyer’s Guide defines the capabilities you need to meet these trends and win today and beyond.
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