Dynamic Managed Services (DMS)

In order to support the existing technical staff of the institutions using Genesys; These are support packages that can be used in all resource needs in all positions from product-related business analysis to application development and systems monitoring service. It is called Dynamic Managed Services (DMS).

DYNAMIC MANAGED SERVICES ADVANTAGES

Review of the architecture, evaluation of its design from an expert point of view
Identifying SPOF points and taking effective measures before problems occur
Providing consultancy on information security and protection of personal data
Closely monitoring contact center technology trends and identifying those with efficiency potential and implementing them quickly
Fast communication with the supplier, fast opening of problem records and very close follow-up
Decrease in costs and increase in efficiency with usage-based monthly billing
Rapid elimination of the deficiencies in the technical staff
Elimination of training and certification costs

DMS Packages

Health Check

CCR’s experienced team examines our customers’ systems from end-to-end and works to improve them for maximum benefit.

Standard Package

It is a technical service package that can be used to the extent needed in all positions from business analysis to application development and technical monitoring service in order to support the existing technical staff of our customers, either off-site or on-site, by our certified engineers who are experts in their field.

Full Coverage Package

It is a technical service package in which the call center technology side, which can be used to the extent needed in all positions from business analysis to application development and technical monitoring service, is completely transferred to CCR’s experienced staff.

Health Check Coverage

Review of topology
Determination of SPOF (Single Point of Failure) points
Dependency report, distribution of responsibility – risk report
Optimization and creation of optimization recommendations
Documentation control-analysis and recommendations

Standard Package Scope

Expert and certified engineers with 5 different qualifications
Business Analyst 2 Man/Day
System Administrator 8 Man/Day
System Monitoring Specialist: 2 Man/Day
Software engineer: 6 Man/Day
Report Development Specialist: 4 Man/Day

Full Coverage Package Coverage

Includes all call center IT processes
Change Management
System and issue management
Software and custom report development
Documentation, testing and migration support
7 x 24 Support

*Number of men/days can be changed upon request.

Microsoft Partner