Industries
Banking
Healthcare
Insurance
Video Call Solution
EasyConnect Video Providing Integrated Solutions with Genesys Engage and PureConnect, Serving Different Sectors and Purposes
Provide high-speed, secure, and reliable video conferencing opportunities with chat, file, and screen sharing for the highest quality customer experience using EasyConnect Video solutions. Easily integrate with Genesys products seamlessly across all devices (mobile, desktop, kiosks) and networks without the need for any software installation or downloads for the best video quality.
References
Features of EasyConnect Video
Maximize Customer Satisfaction
While maintaining high customer satisfaction rates, provide unlimited flexibility to your service hours throughout the day.
Support Access for Disabled Clients
EasyConnect Video is an excellent solution for providing quick assistance to disabled clients who may struggle with using other solutions.
Reduce Customer Waiting and Processing Times
Communicating face-to-face with a call center representative is now much easier, and problem resolution is much faster.
Maximize Customer Satisfaction
While maintaining high customer satisfaction rates, provide unlimited flexibility to your service hours throughout the day.
Support Access for Disabled Clients
EasyConnect Video is an excellent solution for providing quick assistance to disabled clients who may struggle with using other solutions.
Reduce Customer Waiting and Processing Times
Communicating face-to-face with a call center representative is now much easier, and problem resolution is much faster.
Whisper technology
Stay in touch with your agents using Whisper technology. Seamlessly join video meetings, support, or monitor agents.
Announcement feature
Easily send scheduled or ad-hoc announcements with the Announcement feature.
Changeable backgrounds
Apply customised virtual backgrounds or background blur to match your corporate line.
Technical Specifications of EasyConnect Video
Streaming Speed and Quality
The recently developed WebRTC infrastructure automatically adjusts codecs (VP8, VP9, H.264) and video resolution according to bandwidth. This feature provides the possibility of high-quality video and audio communication.
Security
WebRTC data can be secured through any standard SSL-based connection on the web. WebRTC security provides end-to-end encryption with nearly all server configurations. No vulnerabilities are given thanks to HTTPS and SSL certificate.
Mobile Support
The EasyConnect Video application is simple, fast, and easy to use. You can have it up and running within a few days with minimum hardware and remote installation service.
If you’re looking to open a call center, CCR will provide you with the most suitable solutions.
Quick and Easy Integration
The existing iOS and Android application with local SDKs provides integration for mobile video chat with your contact center. It comes with sample templates. The Mobile SDK enables video calling on Android and iOS platforms using EasyConnect Video’s V8, V9, and H264 video codecs.
Browser and Operating System Support
Customer Testimonials
Anthony Dyson
- Madgate - CIO
CCR is an innovative and stable business partner. They are always ready to support us online and are immediately available at critical stages. These flexible approaches were extremely influential in our choice. They support our vision of digitalization and are collaborators in our efforts.
Yakup Doğan
- Yapı Kredi - Genel Müdür Yardımcısı
As Turkey’s digital bank Yapı Kredi, we continue to invest more in our digital channels, especially mobile, every year. We have succeeded in digitalizing processes by using innovative mobile technologies in line with changing legal regulations. We achieved this by using CCR’s EasyConnect Video platform. Thanks to the EasyConnect Video communication solution, we can now focus on sales instead of opening new branches, reduce our operational costs, and aim for maximum customer satisfaction with an excellent customer experience.
EasyConnect Video Features
How Does EasyConnect Video Work?
CCR’s EasyConnect Video solution integrates directly into your Genesys platform, delivering excellent customer experience for many industries.
Enhanced AI-Powered Video Analysis with EasyConnect Video
Discover how our AI-powered call analysis can elevate your customer experience and streamline business operations. In this video, we showcase the powerful features and AI capabilities of EasyConnect Video.
You’ll see how our platform captures and thoroughly analyzes your video call, enabling you to review interactions anytime and enhance customer satisfaction. Take your customer experience to the next level with EasyConnect Video.
Discover More
How does EasyConnect Video benefit organizations? To learn the answer, watch the video.
