Dynamic Managed Services (DMS)

In order to support the existing technical staff of the institutions using Genesys; These are support packages that can be used in all resource needs in all positions from product-related business analysis to application development and systems monitoring service. It is called Dynamic Managed Services (DMS).

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DMS

DYNAMIC MANAGED SERVICES ADVANTAGES

  • Review of the architecture, evaluation of its design from an expert point of view
  • Identifying SPOF points and taking effective measures before problems occur
  • Providing consultancy on information security and protection of personal data
  • Closely monitoring contact center technology trends and identifying those with efficiency potential and implementing them quickly
  • Fast communication with the supplier, fast opening of problem records and very close follow-up
  • Decrease in costs and increase in efficiency with usage-based monthly billing
  • Rapid elimination of the deficiencies in the technical staff
  • Elimination of training and certification costs

DMS Packages

Health Check Coverage

  • Review of topology
  • Determination of SPOF (Single Point of Failure) points
  • Dependency report, distribution of responsibility – risk report
  • Optimization and creation of optimization recommendations
  • Documentation control-analysis and recommendations

Standard Package Scope

  • Expert and certified engineers with 5 different qualifications
  • Business Analyst 2 Man/Day
  • System Administrator 8 Man/Day
  • System Monitoring Specialist: 2 Man/Day
  • Software engineer: 6 Man/Day
  • Report Development Specialist: 4 Man/Day

Full Coverage Package Coverage

  • Includes all call center IT processes
  • Change Management
  • System and issue management
  • Software and custom report development
  • Documentation, testing and migration support
  • 7 x 24 Support

Health Check

CCR's experienced team examines our customers' systems from end-to-end and works to improve them for maximum benefit.

Standard Package

It is a technical service package that can be used to the extent needed in all positions from business analysis to application development and technical monitoring service in order to support the existing technical staff of our customers, either off-site or on-site, by our certified engineers who are experts in their field.

Full Coverage Package

Alanında uzman sertifikalı mühendislerimizin off -site ya da on -site olacak şekilde müşterilerimizin iş analizinden uygulama geliştirme ve teknik izleme hizmetine kadar tüm pozisyonlarda ihtiyaç duyulan ölçüde kullanılabilecek çağrı merkezi teknoloji tarafının tamamen CCR’ın tecrübeli kadrosuna devredildiği teknik hizmet paketidir.

*Number of men/days can be changed upon request.

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