Medela optimises customer contact center communication with Genesys PureConnect

Medela is one of the world’s leading companies in the development and manufacture of breastfeeding products and concepts as well as medical vacuum technology solutions. A family-owned company with a global presence in Europe, America and Asia, Medela has 21 locations worldwide and a sales network of independent partners in over 100 countries. The company has production and warehouse facilities in Switzerland, the US and China. With over 1800 employees, Medela improves health and well-being through knowledge-based and innovative solutions for human milk and medical vacuum, empowering mothers, babies and patients to live their lives to the fullest.