Sprinklr
AI-powered Unified Customer Experience

Streamline your customer service across voice, digital, and social channels with a unified platform. Leverage AI to boost agent efficiency, guide customers to self-service options, and lower contact center expenses.

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Transform your contact center into a competitive advantage

Optimize contact center efficiency while keeping costs low.

Omnichannel contact center

Deliver consistent, exceptional service experiences across digital, social and voice channels with a truly omnichannel AI-native platform.

Customer Self-Service

Empower customers to resolve their issues themselves with powerful and easily accessible self-service solutions, such as AI-powered bots, communities and knowledge base.

Digital customer service

Drive digital-first customer support across 30+ channels including social and messaging channels, live chat, text and email. Give agents a 360° view of each customer on a unified platform.

Outbound campaign management

Reach out to customers and prospects proactively on the channel of their choice. Drive campaign outcomes effectively with 100% compliant, AI-powered dialers.
Workforce engagement management

Create and maintain a high-performance environment for agents by optimizing their schedules, automating quality management and personalizing their learning.
Contact center intelligence

Get actionable insights from every customer conversation across channels. Identify opportunities to improve agent performance, and provide feedback and contextual training.
Social customer service

Unify conversations from 24+ social channels into a single inbox. Offer quick, seamless and automated support at scale on social media platforms.
Conversational commerce

Expand your commerce capabilities across 30+ channels and leverage best-in-class AI to boost conversion rates.
Proactive digital engagement

Deliver great customer experiences with proactive outbound notifications across 30+ channels, including live chat.