Hürriyet Emlak Chose CCR for Genesys Contact Center Infrastructure

Powered by CCR Group

Customer experience is no longer a support function. It is a board-level priority.

As organizations accelerate digital transformation, customers expect seamless engagement across social media, messaging platforms, review sites, email, contact centers, and digital applications. They demand speed, personalization, and context at every interaction.

At CCR Group, we help enterprises design, implement, and scale unified CX ecosystems that deliver measurable business impact. Konnect Insights plays a critical role in this transformation.

Modern Customer Experience and the Importance of Omnichannel

Modern CX is defined by continuity. Customers expect brands to recognize them across channels and resolve issues without repetition or delay. When interactions are fragmented, experiences suffer.
An omnichannel CX strategy enables organizations to:

Maintain conversation context across channels
Deliver faster, more consistent responses
Improve customer satisfaction and trust
Empower teams with shared visibility

For CX leaders and IT decision-makers, omnichannel is essential to scaling service quality and operational efficiency.

Why Brands Must Eliminate Siloed CX Tools

Many enterprises operate with disconnected tools for listening, engagement, support, and analytics. These silos result in:

Incomplete customer visibility
Delayed responses and escalations
Manual coordination between teams
Limited insight into overall customer sentiment

At CCR Group, we focus on eliminating CX silos by implementing centralized platforms that align CX, marketing, and insights teams around a single source of truth.

Konnect Insights enables that unified architecture.

The Importance of Listening Across All Customer Touchpoints

Customer feedback is continuous and unfiltered across:

Social platforms and communities
Messaging apps and DMs
Reviews and forums
Support tickets and emails
Contact center conversations

CCR helps enterprises capture, structure, and activate VoC data using Konnect Insights’ AI-powered listening capabilities, turning raw conversations into strategic intelligence.

ROI Impact of Unified CX Platforms

Organizations that unify listening, engagement, and analytics consistently achieve stronger ROI outcomes, including:

Reduced operational costs
Faster issue resolution
Higher CSAT and NPS scores
Improved agent productivity
Better executive level CX visibility

CCR ensures these outcomes are measurable through structured KPI frameworks and performance tracking models aligned with enterprise objectives.

A practical framework for measuring CX impact is outlined.

Introducing Konnect Insights

Konnect Insights is a unified, AI-powered customer experience and social intelligence platform designed for enterprises managing high volumes of customer interactions.
The platform brings together omnichannel listening, engagement, ticketing, analytics, automation, and reporting, enabling organizations to operate CX with speed, scale, and intelligence.

How Konnect Insights Compares to Other Enterprise CX Platforms

Many CX platforms focus on individual capabilities such as social engagement, publishing, or ticket management. Konnect Insights takes a holistic approach.
Compared to point solutions, Konnect Insights provides:

Unified listening across digital, social, and service channels
Integrated engagement and case management
Advanced analytics and Voice of Customer insights
Enterprise-grade automation and AI
A single data layer supporting CX, marketing, and insights teams.

This unified architecture reduces tool sprawl and enables faster, insight-driven decision-making.
CCR integrates these capabilities into enterprise workflows, ensuring technology adoption translates into operational performance.

How Konnect AI+ Improves Customer Experience

At the core of the platform is Konnect AI+, designed to enhance CX outcomes through intelligence and automation. It consists of:

AI Essentials

AI-powered sentiment analysis, topic clustering, and intent detection that help teams prioritize high impact conversations.

Agent Empower

AI-assisted workflows and response enablement that improve agent efficiency, consistency, and speed.

KRC (Konnect Research Cloud)

A research intelligence layer that supports large-scale trend analysis, benchmarking, and deep VoC insights.

Together, Konnect AI+ helps organizations move from reactive service to proactive experience management.

With CCR Group as your implementation partner, organizations gain not just a platform—but a transformation roadmap.
Watch Konnect Insights in action: https://www.youtube.com/watch?v=oaql6BupgkQ

Integration Capabilities

Konnect Insights is built for enterprise environments and integrates seamlessly with:

CRM platforms
Contact center and CCaaS solutions
Messaging and social channels
Business intelligence and reporting tools

CCR ensures smooth integration across enterprise environments, delivering consistent data flow and contextual engagement across systems.

Use Cases for CX, Marketing, and Insights Teams

CX Teams

Manage omnichannel interactions from a single interface
Reduce escalations and improve SLA performance
Gain real time sentiment visibility

Marketing Teams

Monitor brand reputation and campaigns
Identify emerging audience trends
Measure impact across channels

Insights & Strategy Teams

Analyze Voice of Customer data
Benchmark performance and competitors
Deliver executive-ready CX insights

CCR’s Role as Certified Experts At CCR, our teams are certified experts on Konnect Insights, supporting organizations through every stage of CX transformation. Our expertise includes:

-CX strategy and platform advisory
Enterprise implementation and system integration
User enablement and adoption
Continuous optimization and performance measurement

We help organizations translate CX technology into measurable business outcomes.

Moving Forward with Confidence

Organizations that invest in unified CX platforms gain stronger customer relationships, faster insights, and long term operational resilience. Konnect Insights provides the foundation, and CCR ensures successful execution aligned to enterprise goals.
Watch a platform overview here: https://www.youtube.com/watch?v=oaql6BupgkQ

Learn More About Konnect Insight

Discover Konnect Insights empowered by CCR today.

Request a demo

Turkey’s real estate listing platform Hürriyet Emlak has chosen CCR for its contact center technology infrastructure. With this partnership, Hürriyet Emlak becomes CCR’s first Genesys Engage customer and will receive maintenance and support services for its contact center from CCR.

A solution- and results-oriented service approach

CCR’s goal in this project is to enable Hürriyet Emlak’s contact center to deliver high-quality service across multiple channels through an omnichannel infrastructure. CCR will play an active role in Hürriyet Emlak’s inbound customer relations and outbound telesales calls, while also implementing the IVR and credit card payment collection project. With its solution- and results-oriented approach, CCR will bring differentiation and added value to the project.

“We’re excited to put our Genesys expertise to work”

Türker Erkin, the CEO of the CCR expressed his excitement about the agreement with the following words:

“Welcoming one of Turkey’s most visited web platforms like Hürriyet Emlak into our customer portfolio is a source of pride for us. What makes it even more exciting is that Hürriyet Emlak uses the Genesys infrastructure. We’re eager to put our Genesys expertise and know-how to work in order to meet our customer’s needs and take things a step further. I believe what played a role in Hürriyet Emlak choosing us—beyond our ability to understand and analyze their needs accurately—was also our enthusiasm and genuine interest.”

As Hürriyet Emlak and CCR, we will accomplish very important projects together.

Hakan Çelik, the CEO of Hürriyet Emlak shared his thoughts about CCR:

“CCR is a company we have known in the industry for many years. We chose CCR because we knew that an expert team would work with us meticulously. They have proven their success internationally and continue to enhance their expertise every day. I hope we will accomplish very important projects together.”

Seamless, 360-Degree Service in Customer Relations

Erkin emphasized that it is essential for Hürriyet Emlak to provide seamless and 360-degree service in customer relations, concluding his remarks with:

“I believe that with this agreement bringing together Genesys—the best contact center technology available, CCR—the most equipped and competent technology service provider in the industry, and Hürriyet Emlak—Turkey’s largest real estate listing platform, we will achieve great success.”

Genesys

EasyConnect Family

Voice and Speech

Sprinklr

Konnect Insights