EasyConnect Eye Features
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About EasyConnect Eye
EasyConnect Eye solution developed to provide the security for your customer’s data by blocking fraud attempts and controlling your home agents’ working hours. During the call, webcam on agent’s PC taking video or random photos records and transfer it to the main archive server. In addition, our solution provides the opportunity for supervisors to easily create, follow, and monitor their teams remotely. Our solution is fully compatible with all call center platforms.
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Creating video and picture records in minimum file size by using the compression algorithm
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Securely transferring and archiving records
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Securely transferring and archiving records
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Ability to control your home agents remotely
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Agents video recording during calls
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Taking random photos during calls
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Fraud blocking and control working hours with face comparison technology
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Giving the ability for each supervisor to create their own teams and monitoring them remotely
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Easy access for web interface from computer and mobile devices
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Automatic marking and quick access to risky records
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Ability for searching the records by using customer and call information
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Securely transferring and archiving the records
How about record size and transfer?
- The compression algorithm ensures that the video and image recordings are minimized in size
- Secure transfer and archiving of records
Easyconnect Eye, which enables supervisors to easily create, track, and monitor their own teams, works compatible with all call centre platforms.
