Genesys Cloud CX Platform

CCR offers call center solutions regardless of the scale of your business.

Discover contact center solutions with the cloud-based omnichannel Genesys Cloud: a product of the world’s 4th largest software company. With the technology offered by Genesys Cloud, voice data remains on the network. This ensures a secure service approach and customer experience management for both your customers and your business.

Why Genesys Cloud?
Genesys has been the leader 8 times in the “2022 Partner® Magic Quadrant™ for Contact Center as a Service” research. It ranked first in three of the five use cases that are considered critical.

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Cloud Call Center

Cloud-based software is rapidly spreading all over the world. The world’s leading software technology giants are moving their applications to the cloud.

What are the advantages of using the cloud?

Reduced installation efforts,
Low operating cost and human resource investment
Ease in operational processes (updates, version migration, use of new features, etc.),

A cloud call center is indispensable for companies.

You can easily switch to the cloud call center structure now with CCR’s expert and experienced staff.

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On-premise installation on local servers

Even if you are not ready for a cloud call center, CCR offers the best omnichannel products for your call center.

With the highly capable omnichannel call center applications offered by CCR in your own data center, you

Have the opportunity to observe your customers’ experience processes.
Make CRM management easier for your business with analysis reports. Create personalized experiences for your customers with the solutions you install.
Make your call center the single point of contact for all your customers.

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Next generation Video Calling apps

Enhance your customer experience with CCR video call applications. Thus, strengthen your processes with Easy Connect Video in all the services you offer to your customers.

It will reduce license and maintenance costs,
It will reduce the average call answering time,
Increase your first-call resolution rates

Easy Connect Video, which offers unique solutions, is here to elevate your business with its fast integration feature.
Get to know the Easy Connect Video product, which is implemented by Turkey’s and the world’s leading institutions and organizations.

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Who is CCR?

Since its establishment in 2011, CCR has been providing solutions for the technical infrastructure development that businesses need. Besides, with its system integrator identity and its broad service and product network, CCR brings many systems together such as:

Process management,
Customer experience,
Enterprise applications,
Contact centers

It has references in many sectors such as banking, insurance, telecommunications, health, and e-commerce both in Turkey and abroad.
CCR plans the solutions that companies need with high-technology products. Those solutions are both produced by CCR itself and its partners. Thus, it brings together all the elements required for businesses to have an end-to-end, holistic contact center.

By contacting our expert team, you can get information about special solutions for your needs. Contact us to make evaluations specific to your business and get solutions suitable for your organization. You can watch our video to get to know CCR, which leads the sector in the field of call center solutions with its expert staff and the technologies it has developed!

Trends and technology driving the customer and employee experiences of the future

2022 Contact Center Buyers Guide

The pandemic has made us rethink what’s most important in our lives. And CX leaders echoed these sentiments when discussing the defining trends in the industry. The 2022 Contact Center Buyer’s Guide defines the capabilities you need to meet these trends and win today and beyond.

DOWNLOAD THE GUIDE

Try Genesys Cloud CX call centre software

Don’t just wonder ― be sure. Test out the Genesys Cloud CX® call centre software. It’s a great way to see how the Genesys Cloud CX software makes every day easier in your contact centre.