CCR - Cloud Call Center Solutions
Cloud-based call center
CCR offers a reliable and flexible platform that meets all the needs of your call center.
Easy Management and Scalability:
Effortlessly manage and grow your contact center operations with our cloud-based infrastructure. manage and grow effortlessly.
Improve Customer Experience:
Take customer satisfaction to the top by optimizing your contact center processes.
Powerful Analytics
Increase your efficiency and make more informed decisions. Step into a new era in contact center management with CCR!
Genesys Cloud CX Platform
CCR is at your side with call center solutions regardless of the scale of your business.
4th largest in the world Discover our cloud call center solutions with the cloud-based omnichannel Genesys Cloud from software company Genesys™. With the technology offered by Genesys Cloud, your voice data stays on your network. Thus, with a secure service approach for both your customers and your business, you will have an effective and
dynamic customer and employee experience management.
Continuous innovation
No software requirements
Scalable
Updates are automatic
Why Genesys Cloud?
Genesys is an 8-time leader in the "2022 Partner® Magic Quadrant™ for Contact Center as a Service". It came first in three of the five use cases considered critical.
The cloud makes the call center indispensable for companies.
You can now easily switch to the cloud call center structure with CCR's expert and experienced staff.
Cloud-based call center
Cloud-based software is rapidly becoming widespread all over the world. The world’s leading software technology giants are moving their applications to the cloud.
What are the advantages of using the cloud?
- Reduced installation effort,
- Low operating cost and human resource investment
- Ease in operational processes (updates, version migration, use of new features, etc.),
Experienced staff
Easy integration
Local servers (On-premise) installation
Even if you are not ready for cloud call center usage, we are with you as CCR to offer the best omnichannel products of the field in your call center.
In your own data center, you can use CCR’s highly capable omnichannel call center applications
- Have the opportunity to observe your customers’ experience processes.
- Make CRM management easier for your business with analysis reports. Create personalized experiences for your customers with the solutions you implement.
Improved Customer Experience
Increase in Employee Satisfaction
Make your call center the single point of contact for all your customers.
Easy Connect Video, which offers solutions, is with your business with its fast integration feature.
Get to know the Easy Connect Video product used by leading institutions and organizations in Turkey and the world.
Next generation Video Calling apps
Enhance your customer experience with CCR video calling apps. Thus, strengthen your processes with Easy Connect Video in all the services you offer to your customers.
- It will alleviate license and maintenance costs,
- It will reduce the average call answering time,
- Increase your first call resolution rates
Easy Connect Video, which offers solutions, is with your business with its fast integration feature.
Independent installation
UX-friendly design
Who is CCR?
Our references
Trends and technologies driving future customer and employee experiences
2024 Call Center Buyer's Guide
The 2024 Contact Center Buyer’s Guide identifies the specific capabilities on a cloud platform that will create the most value for customers, employees and your business. These capabilities will help you build a foundation that will enable you to improve your experience and gain agility for emerging markets now and in the future (Document in English).
Social Media Marketing in 2024
Social Media Marketing in 2024” offers insights on how brands are leveraging AI to drive customer engagement and satisfaction, and how they are moving from 2023 strategies to anticipating challenges and opportunities: (Report language is English.)
