{"id":22618,"date":"2022-12-12T03:11:17","date_gmt":"2022-12-12T00:11:17","guid":{"rendered":"https:\/\/ccr.group\/natural-language-understanding-project-for-vodafone\/"},"modified":"2025-07-28T15:59:34","modified_gmt":"2025-07-28T12:59:34","slug":"natural-language-understanding-project-for-vodafone","status":"publish","type":"post","link":"https:\/\/ccr.group\/en\/natural-language-understanding-project-for-vodafone\/","title":{"rendered":"Natural Language Understanding Project for Vodafone"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"22618\" class=\"elementor elementor-22618 elementor-7083\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6abe2e e-flex e-con-boxed e-con e-parent\" data-id=\"d6abe2e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dcb4bf0 elementor-widget elementor-widget-heading\" data-id=\"dcb4bf0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">CCR Launches Natural Language Understanding Project for Vodafone\n<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4284a2a elementor-widget elementor-widget-text-editor\" data-id=\"4284a2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tVodafone Turkey, a leading company in the telecommunications sector, has chosen CCR, with whom it has collaborated for many years, for its &#8220;Natural Language Understanding&#8221; (NLU) project. With this project, CCR has updated Vodafone Turkey&#8217;s voice response system, specifically for young postpaid subscribers, with a natural language recognition system. \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e1a28d elementor-widget elementor-widget-heading\" data-id=\"6e1a28d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Directing the customer to the most appropriate channel with NLU\n\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca8f90a elementor-widget elementor-widget-text-editor\" data-id=\"ca8f90a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The NLU technology offered by CCR, an industry innovator, in conjunction with VoiceWeb, is based on interpreting multiple sentences and directing customers to the most appropriate channel, compared to standard speech recognition technologies. This technology also increased customer retention rates in IVR, one of the project&#8217;s objectives, and the goal was successfully achieved. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c108113 elementor-widget elementor-widget-heading\" data-id=\"c108113\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">CCR is preferred for its A+ customer and time management experience.\n\n\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9b4ca0 elementor-widget elementor-widget-text-editor\" data-id=\"b9b4ca0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>CCR, a leader in the call center industry, prioritizes time management in its meticulously executed projects. Its A+ customer management and on-time delivery experience ensure project completion on the scheduled date. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61b8285 elementor-widget elementor-widget-heading\" data-id=\"61b8285\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u201cIt is a pleasure to work with CCR's work discipline and experience.\u201d\n\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3de80c elementor-widget elementor-widget-text-editor\" data-id=\"d3de80c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Rasim Karas, General Manager of Vodafone Information and Communication Services, said, &#8220;CCR is a company that has made a name for itself in the industry. We have implemented very important projects with CCR for many years. It&#8217;s a pleasure to work with CCR&#8217;s work ethic and experience.&#8221;<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-635cb77 elementor-widget elementor-widget-text-editor\" data-id=\"635cb77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If the average talk time in the specified outbound campaign is prolonged, you may keep inbound customers waiting, even if the dialer side has arranged it.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>CCR Implemented Natural Language Understanding Project for Vodafone. One of the leading companies in the telecommunications sector\u2026<\/p>\n","protected":false},"author":1,"featured_media":6078,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[184],"tags":[186],"class_list":["post-22618","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-stories","tag-natural-language-understanding-project-for-vodafone"],"uagb_featured_image_src":{"full":["https:\/\/ccr.group\/wp-content\/uploads\/2024\/05\/vodafone-900x537-1.webp",900,537,false],"thumbnail":["https:\/\/ccr.group\/wp-content\/uploads\/2024\/05\/vodafone-900x537-1-150x150.webp",150,150,true],"medium":["https:\/\/ccr.group\/wp-content\/uploads\/2024\/05\/vodafone-900x537-1-300x179.webp",300,179,true],"medium_large":["https:\/\/ccr.group\/wp-content\/uploads\/2024\/05\/vodafone-900x537-1-768x458.webp",768,458,true],"large":["https:\/\/ccr.group\/wp-content\/uploads\/2024\/05\/vodafone-900x537-1.webp",900,537,false],"1536x1536":["https:\/\/ccr.group\/wp-content\/uploads\/2024\/05\/vodafone-900x537-1.webp",900,537,false],"2048x2048":["https:\/\/ccr.group\/wp-content\/uploads\/2024\/05\/vodafone-900x537-1.webp",900,537,false]},"uagb_author_info":{"display_name":"ccr-yonetici","author_link":"https:\/\/ccr.group\/en\/author\/ccr-admin\/"},"uagb_comment_info":0,"uagb_excerpt":"CCR Implemented Natural Language Understanding Project for Vodafone. One of the leading companies in the telecommunications sector\u2026","_links":{"self":[{"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/posts\/22618","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/comments?post=22618"}],"version-history":[{"count":3,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/posts\/22618\/revisions"}],"predecessor-version":[{"id":22661,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/posts\/22618\/revisions\/22661"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/media\/6078"}],"wp:attachment":[{"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/media?parent=22618"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/categories?post=22618"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/tags?post=22618"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}