{"id":22606,"date":"2022-12-30T13:00:04","date_gmt":"2022-12-30T10:00:04","guid":{"rendered":"https:\/\/ccr.group\/hurriyet-emlak-chose-ccr-for-genesys-contact-center-infrastructure\/"},"modified":"2025-07-28T15:50:16","modified_gmt":"2025-07-28T12:50:16","slug":"hurriyet-emlak-chose-ccr-for-genesys-contact-center-infrastructure","status":"publish","type":"post","link":"https:\/\/ccr.group\/en\/hurriyet-emlak-chose-ccr-for-genesys-contact-center-infrastructure\/","title":{"rendered":"H\u00fcrriyet Emlak Chose CCR for Genesys Contact Center Infrastructure"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"22606\" class=\"elementor elementor-22606 elementor-7101\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6abe2e e-flex e-con-boxed e-con e-parent\" data-id=\"d6abe2e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4284a2a elementor-widget elementor-widget-text-editor\" data-id=\"4284a2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Turkey&#8217;s real estate listing platform H\u00fcrriyet Emlak has chosen CCR for its contact center technology infrastructure. With this partnership, H\u00fcrriyet Emlak becomes CCR\u2019s first Genesys Engage customer and will receive maintenance and support services for its contact center from CCR. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e1a28d elementor-widget elementor-widget-heading\" data-id=\"6e1a28d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">A solution- and results-oriented service approach\n\n\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca8f90a elementor-widget elementor-widget-text-editor\" data-id=\"ca8f90a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>CCR\u2019s goal in this project is to enable H\u00fcrriyet Emlak\u2019s contact center to deliver high-quality service across multiple channels through an omnichannel infrastructure. CCR will play an active role in H\u00fcrriyet Emlak\u2019s inbound customer relations and outbound telesales calls, while also implementing the IVR and credit card payment collection project. With its solution- and results-oriented approach, CCR will bring differentiation and added value to the project.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c108113 elementor-widget elementor-widget-heading\" data-id=\"c108113\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u201cWe\u2019re excited to put our Genesys expertise to work\u201d\n\n\n\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9b4ca0 elementor-widget elementor-widget-text-editor\" data-id=\"b9b4ca0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>T\u00fcrker Erkin, the CEO of the CCR expressed his excitement about the agreement with the following words:<\/p>\n<p>\u201cWelcoming one of Turkey\u2019s most visited web platforms like H\u00fcrriyet Emlak into our customer portfolio is a source of pride for us. What makes it even more exciting is that H\u00fcrriyet Emlak uses the Genesys infrastructure. We\u2019re eager to put our Genesys expertise and know-how to work in order to meet our customer\u2019s needs and take things a step further. I believe what played a role in H\u00fcrriyet Emlak choosing us\u2014beyond our ability to understand and analyze their needs accurately\u2014was also our enthusiasm and genuine interest.\u201d<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61b8285 elementor-widget elementor-widget-heading\" data-id=\"61b8285\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">As H\u00fcrriyet Emlak and CCR, we will accomplish very important projects together.\n\n\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3de80c elementor-widget elementor-widget-text-editor\" data-id=\"d3de80c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tHakan \u00c7elik, the CEO of H\u00fcrriyet Emlak shared his thoughts about CCR:<\/p>\n\n\u201cCCR is a company we have known in the industry for many years. We chose CCR because we knew that an expert team would work with us meticulously. They have proven their success internationally and continue to enhance their expertise every day. I hope we will accomplish very important projects together.\u201d   \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31e0553 elementor-widget elementor-widget-heading\" data-id=\"31e0553\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Seamless, 360-Degree Service in Customer Relations\n\n\n\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-635cb77 elementor-widget elementor-widget-text-editor\" data-id=\"635cb77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Erkin emphasized that it is essential for H\u00fcrriyet Emlak to provide seamless and 360-degree service in customer relations, concluding his remarks with:<\/p>\n<p>\u201cI believe that with this agreement bringing together Genesys\u2014the best contact center technology available, CCR\u2014the most equipped and competent technology service provider in the industry, and H\u00fcrriyet Emlak\u2014Turkey\u2019s largest real estate listing platform, we will achieve great success.\u201d<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>H\u00fcrriyet Emlak has established a strategic partnership with CCR to enhance customer experience by utilizing the Genesys call center infrastructure. Take a closer look! <\/p>\n","protected":false},"author":1,"featured_media":6076,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[184],"tags":[185],"class_list":["post-22606","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-stories","tag-hurriyet-emlak-chose-ccr"],"uagb_featured_image_src":{"full":["https:\/\/ccr.group\/wp-content\/uploads\/2024\/05\/hurriyet-emlak-900x537-1.webp",900,537,false],"thumbnail":["https:\/\/ccr.group\/wp-content\/uploads\/2024\/05\/hurriyet-emlak-900x537-1-150x150.webp",150,150,true],"medium":["https:\/\/ccr.group\/wp-content\/uploads\/2024\/05\/hurriyet-emlak-900x537-1-300x179.webp",300,179,true],"medium_large":["https:\/\/ccr.group\/wp-content\/uploads\/2024\/05\/hurriyet-emlak-900x537-1-768x458.webp",768,458,true],"large":["https:\/\/ccr.group\/wp-content\/uploads\/2024\/05\/hurriyet-emlak-900x537-1.webp",900,537,false],"1536x1536":["https:\/\/ccr.group\/wp-content\/uploads\/2024\/05\/hurriyet-emlak-900x537-1.webp",900,537,false],"2048x2048":["https:\/\/ccr.group\/wp-content\/uploads\/2024\/05\/hurriyet-emlak-900x537-1.webp",900,537,false]},"uagb_author_info":{"display_name":"ccr-yonetici","author_link":"https:\/\/ccr.group\/en\/author\/ccr-admin\/"},"uagb_comment_info":0,"uagb_excerpt":"H\u00fcrriyet Emlak has established a strategic partnership with CCR to enhance customer experience by utilizing the Genesys call center infrastructure. Take a closer look!","_links":{"self":[{"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/posts\/22606","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/comments?post=22606"}],"version-history":[{"count":2,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/posts\/22606\/revisions"}],"predecessor-version":[{"id":22655,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/posts\/22606\/revisions\/22655"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/media\/6076"}],"wp:attachment":[{"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/media?parent=22606"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/categories?post=22606"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/tags?post=22606"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}