Before the transition to Genesys Cloud, Setur faced several challenges in its customer communication system. The legacy infrastructure lacked robust reporting capabilities, struggled with the dynamic management of business processes, and incurred high development costs for making necessary upgrades. These inefficiencies were barriers to delivering the seamless customer experiences that Setur aimed to provide. The need for a more flexible, cost-effective, and data-driven solution became apparent, prompting the search for a better alternative.<\/p>\n
The Solution: Choosing Genesys Cloud and Partnering with CCR<\/strong><\/h2>\nAfter a thorough evaluation process, Setur identified Genesys Cloud as the best fit for its needs. The decision was driven by Genesys Cloud\u2019s cloud-based architecture, which met global standards and provided a comprehensive set of features that catered to Setur\u2019s multi-product and multi-channel operations. One of the standout benefits was the platform\u2019s ability to provide extensive, real-time reporting, a feature that Setur had struggled with in the past.<\/p>\n
However, selecting the right technology was only one part of the equation. Setur found a partner in CCR who brought excitement and expertise to the project. CCR\u2019s professional and tailor-made support played a key role in the decision-making process. Their ability to understand Setur\u2019s unique challenges and offer customized solutions made them the ideal collaborator in this digital transformation journey.<\/p>\n
Implementation: Overcoming Challenges with Expert Support<\/strong><\/h2>\nThe transition to Genesys Cloud was not without its challenges. Setur had long relied on its existing systems, and the shift required changing many ingrained operational habits. This was perhaps the most difficult aspect of the project. However, with CCR\u2019s dedicated support, Setur was\u00a0able to overcome these hurdles swiftly. CCR provided 24\/7 assistance, guiding Setur\u2019s team through the transition and offering solutions that were not only more practical but also more efficient.<\/p>\n
The Impact: Setur\u2019s Operational Improvements and Enhanced Customer Satisfaction<\/strong><\/h2>\nSince implementing Genesys Cloud,\u00a0Setur has experienced several notable improvements in its operations. The new system allows for comprehensive reporting across all stages of the operation, providing the team with fast access to critical data. The integrated voice recording system has streamlined access to call recordings, enabling quicker decision-making and action when needed.<\/p>\n
One of the most significant enhancements has been in customer satisfaction management. Setur now uses Genesys Cloud to conduct customer satisfaction surveys and set up outbound campaigns. The surveys, in particular, have proven to be invaluable in identifying specific areas for improvement, allowing Setur to respond to customer issues more quickly and efficiently. This data-driven approach has significantly boosted the company\u2019s ability to enhance customer satisfaction.<\/p>\n
![\"Setur\"](\"https:\/\/ccr.group\/wp-content\/uploads\/2024\/10\/setur-logo-3-300x99.png\")
<\/p>\n
Why Genesys Cloud Stands Out<\/strong><\/h2>\nWhile many cloud-based call center solutions exist, Genesys Cloud sets itself apart through its stability, flexibility, and built-in features. Functions that are often considered add-ons in other systems come standard with Genesys Cloud, offering a more comprehensive solution without the need for additional investments. Its scalability and ease of development have made it the perfect fit for Setur\u2019s complex organizational needs.<\/p>\n
Setur\u2019s partnership with CCR and the adoption of Genesys Cloud have proven to be a game-changer for the company. Not only has it modernized their customer communication infrastructure, but it has also enabled them to manage all their customer interactions within a single platform, leading to increased efficiency and satisfaction. Setur highly recommends Genesys Cloud, especially with CCR\u2019s expert guidance, to any business seeking to elevate its customer experience operations.<\/p>\n
![\"\"](\"https:\/\/ccr.group\/wp-content\/uploads\/2024\/10\/Genesys-Cloud-CX-Logo-Color-1-300x24.png\")
<\/p>\n","protected":false},"excerpt":{"rendered":"
In an increasingly digital world, delivering exceptional customer experiences is no longer a luxury but a necessity. Setur, a leader in the travel industry with nearly 60 years of service, understood the critical need to enhance its customer communication infrastructure to meet the ever-evolving demands of the digital age. This recognition led Setur to collaborate […]<\/p>\n","protected":false},"author":6,"featured_media":21157,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[180],"tags":[],"class_list":["post-21153","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-en"],"uagb_featured_image_src":{"full":["https:\/\/ccr.group\/wp-content\/uploads\/2024\/10\/setur-social.jpg",1200,630,false],"thumbnail":["https:\/\/ccr.group\/wp-content\/uploads\/2024\/10\/setur-social-150x150.jpg",150,150,true],"medium":["https:\/\/ccr.group\/wp-content\/uploads\/2024\/10\/setur-social-300x158.jpg",300,158,true],"medium_large":["https:\/\/ccr.group\/wp-content\/uploads\/2024\/10\/setur-social-768x403.jpg",768,403,true],"large":["https:\/\/ccr.group\/wp-content\/uploads\/2024\/10\/setur-social-1024x538.jpg",1024,538,true],"1536x1536":["https:\/\/ccr.group\/wp-content\/uploads\/2024\/10\/setur-social.jpg",1200,630,false],"2048x2048":["https:\/\/ccr.group\/wp-content\/uploads\/2024\/10\/setur-social.jpg",1200,630,false]},"uagb_author_info":{"display_name":"Alican G\u00fcl","author_link":"https:\/\/ccr.group\/en\/author\/alican-gul\/"},"uagb_comment_info":0,"uagb_excerpt":"In an increasingly digital world, delivering exceptional customer experiences is no longer a luxury but a necessity. Setur, a leader in the travel industry with nearly 60 years of service, understood the critical need to enhance its customer communication infrastructure to meet the ever-evolving demands of the digital age. This recognition led Setur to collaborate…","_links":{"self":[{"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/posts\/21153","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/comments?post=21153"}],"version-history":[{"count":1,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/posts\/21153\/revisions"}],"predecessor-version":[{"id":21160,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/posts\/21153\/revisions\/21160"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/media\/21157"}],"wp:attachment":[{"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/media?parent=21153"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/categories?post=21153"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/tags?post=21153"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
The transition to Genesys Cloud was not without its challenges. Setur had long relied on its existing systems, and the shift required changing many ingrained operational habits. This was perhaps the most difficult aspect of the project. However, with CCR\u2019s dedicated support, Setur was\u00a0able to overcome these hurdles swiftly. CCR provided 24\/7 assistance, guiding Setur\u2019s team through the transition and offering solutions that were not only more practical but also more efficient.<\/p>\n
The Impact: Setur\u2019s Operational Improvements and Enhanced Customer Satisfaction<\/strong><\/h2>\nSince implementing Genesys Cloud,\u00a0Setur has experienced several notable improvements in its operations. The new system allows for comprehensive reporting across all stages of the operation, providing the team with fast access to critical data. The integrated voice recording system has streamlined access to call recordings, enabling quicker decision-making and action when needed.<\/p>\n
One of the most significant enhancements has been in customer satisfaction management. Setur now uses Genesys Cloud to conduct customer satisfaction surveys and set up outbound campaigns. The surveys, in particular, have proven to be invaluable in identifying specific areas for improvement, allowing Setur to respond to customer issues more quickly and efficiently. This data-driven approach has significantly boosted the company\u2019s ability to enhance customer satisfaction.<\/p>\n
<\/p>\n
Why Genesys Cloud Stands Out<\/strong><\/h2>\nWhile many cloud-based call center solutions exist, Genesys Cloud sets itself apart through its stability, flexibility, and built-in features. Functions that are often considered add-ons in other systems come standard with Genesys Cloud, offering a more comprehensive solution without the need for additional investments. Its scalability and ease of development have made it the perfect fit for Setur\u2019s complex organizational needs.<\/p>\n
Setur\u2019s partnership with CCR and the adoption of Genesys Cloud have proven to be a game-changer for the company. Not only has it modernized their customer communication infrastructure, but it has also enabled them to manage all their customer interactions within a single platform, leading to increased efficiency and satisfaction. Setur highly recommends Genesys Cloud, especially with CCR\u2019s expert guidance, to any business seeking to elevate its customer experience operations.<\/p>\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
In an increasingly digital world, delivering exceptional customer experiences is no longer a luxury but a necessity. Setur, a leader in the travel industry with nearly 60 years of service, understood the critical need to enhance its customer communication infrastructure to meet the ever-evolving demands of the digital age. This recognition led Setur to collaborate […]<\/p>\n","protected":false},"author":6,"featured_media":21157,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[180],"tags":[],"class_list":["post-21153","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-en"],"uagb_featured_image_src":{"full":["https:\/\/ccr.group\/wp-content\/uploads\/2024\/10\/setur-social.jpg",1200,630,false],"thumbnail":["https:\/\/ccr.group\/wp-content\/uploads\/2024\/10\/setur-social-150x150.jpg",150,150,true],"medium":["https:\/\/ccr.group\/wp-content\/uploads\/2024\/10\/setur-social-300x158.jpg",300,158,true],"medium_large":["https:\/\/ccr.group\/wp-content\/uploads\/2024\/10\/setur-social-768x403.jpg",768,403,true],"large":["https:\/\/ccr.group\/wp-content\/uploads\/2024\/10\/setur-social-1024x538.jpg",1024,538,true],"1536x1536":["https:\/\/ccr.group\/wp-content\/uploads\/2024\/10\/setur-social.jpg",1200,630,false],"2048x2048":["https:\/\/ccr.group\/wp-content\/uploads\/2024\/10\/setur-social.jpg",1200,630,false]},"uagb_author_info":{"display_name":"Alican G\u00fcl","author_link":"https:\/\/ccr.group\/en\/author\/alican-gul\/"},"uagb_comment_info":0,"uagb_excerpt":"In an increasingly digital world, delivering exceptional customer experiences is no longer a luxury but a necessity. Setur, a leader in the travel industry with nearly 60 years of service, understood the critical need to enhance its customer communication infrastructure to meet the ever-evolving demands of the digital age. This recognition led Setur to collaborate…","_links":{"self":[{"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/posts\/21153","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/comments?post=21153"}],"version-history":[{"count":1,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/posts\/21153\/revisions"}],"predecessor-version":[{"id":21160,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/posts\/21153\/revisions\/21160"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/media\/21157"}],"wp:attachment":[{"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/media?parent=21153"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/categories?post=21153"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/tags?post=21153"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
<\/p>\nWhile many cloud-based call center solutions exist, Genesys Cloud sets itself apart through its stability, flexibility, and built-in features. Functions that are often considered add-ons in other systems come standard with Genesys Cloud, offering a more comprehensive solution without the need for additional investments. Its scalability and ease of development have made it the perfect fit for Setur\u2019s complex organizational needs.<\/p>\n
Setur\u2019s partnership with CCR and the adoption of Genesys Cloud have proven to be a game-changer for the company. Not only has it modernized their customer communication infrastructure, but it has also enabled them to manage all their customer interactions within a single platform, leading to increased efficiency and satisfaction. Setur highly recommends Genesys Cloud, especially with CCR\u2019s expert guidance, to any business seeking to elevate its customer experience operations.<\/p>\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
In an increasingly digital world, delivering exceptional customer experiences is no longer a luxury but a necessity. Setur, a leader in the travel industry with nearly 60 years of service, understood the critical need to enhance its customer communication infrastructure to meet the ever-evolving demands of the digital age. This recognition led Setur to collaborate […]<\/p>\n","protected":false},"author":6,"featured_media":21157,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[180],"tags":[],"class_list":["post-21153","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-en"],"uagb_featured_image_src":{"full":["https:\/\/ccr.group\/wp-content\/uploads\/2024\/10\/setur-social.jpg",1200,630,false],"thumbnail":["https:\/\/ccr.group\/wp-content\/uploads\/2024\/10\/setur-social-150x150.jpg",150,150,true],"medium":["https:\/\/ccr.group\/wp-content\/uploads\/2024\/10\/setur-social-300x158.jpg",300,158,true],"medium_large":["https:\/\/ccr.group\/wp-content\/uploads\/2024\/10\/setur-social-768x403.jpg",768,403,true],"large":["https:\/\/ccr.group\/wp-content\/uploads\/2024\/10\/setur-social-1024x538.jpg",1024,538,true],"1536x1536":["https:\/\/ccr.group\/wp-content\/uploads\/2024\/10\/setur-social.jpg",1200,630,false],"2048x2048":["https:\/\/ccr.group\/wp-content\/uploads\/2024\/10\/setur-social.jpg",1200,630,false]},"uagb_author_info":{"display_name":"Alican G\u00fcl","author_link":"https:\/\/ccr.group\/en\/author\/alican-gul\/"},"uagb_comment_info":0,"uagb_excerpt":"In an increasingly digital world, delivering exceptional customer experiences is no longer a luxury but a necessity. 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This recognition led Setur to collaborate…","_links":{"self":[{"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/posts\/21153","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/comments?post=21153"}],"version-history":[{"count":1,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/posts\/21153\/revisions"}],"predecessor-version":[{"id":21160,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/posts\/21153\/revisions\/21160"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/media\/21157"}],"wp:attachment":[{"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/media?parent=21153"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/categories?post=21153"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/tags?post=21153"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}