{"id":6735,"date":"2024-05-16T14:10:38","date_gmt":"2024-05-16T14:10:38","guid":{"rendered":"https:\/\/wordpress2.thedevelopment.in\/dd\/ccr.group\/call-steering-technology\/"},"modified":"2025-02-20T09:03:02","modified_gmt":"2025-02-20T09:03:02","slug":"call-steering","status":"publish","type":"page","link":"https:\/\/ccr.group\/en\/call-steering\/","title":{"rendered":"Call Steering Technology"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6735\" class=\"elementor elementor-6735 elementor-4370\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ab76187 e-flex e-con-boxed e-con e-parent\" data-id=\"6ab76187\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d865c0f e-con-full e-flex e-con e-child\" data-id=\"d865c0f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4095a6b elementor-widget elementor-widget-heading\" data-id=\"4095a6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Call Steering\n\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72aa0817 elementor-widget elementor-widget-text-editor\" data-id=\"72aa0817\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Every time you receive a call from a customer, it is in fact your \u2018IVR\u2019 that picks up. Quite often, this <strong>FIRST ENCOUNTER<\/strong> does not make a very good impression on customers, however.<\/p><p>In any ordinary call center:<br>In any call center, <strong>40%<\/strong> to <strong>60%<\/strong> of all incoming calls end without even reaching a customer representative. And as many as <strong>25% to 30%<\/strong> are terminated as soon as the IVR menu starts.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-59cb3dbb e-con-full e-flex e-con e-child\" data-id=\"59cb3dbb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b3bfe5 elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"8b3bfe5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/ccr.group\/wp-content\/uploads\/2024\/09\/Call-Steering.webp\" class=\"attachment-full size-full wp-image-16895\" alt=\"call steering\" srcset=\"https:\/\/ccr.group\/wp-content\/uploads\/2024\/09\/Call-Steering.webp 500w, https:\/\/ccr.group\/wp-content\/uploads\/2024\/09\/Call-Steering-300x300.webp 300w, https:\/\/ccr.group\/wp-content\/uploads\/2024\/09\/Call-Steering-150x150.webp 150w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-610ec1c elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"610ec1c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-97f6a9e\" data-id=\"97f6a9e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2b06ddf elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2b06ddf\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-649cf70\" data-id=\"649cf70\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9348b0d elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"9348b0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/ccr.group\/wp-content\/uploads\/2024\/09\/Call-Steering_IVR-1.webp\" class=\"attachment-full size-full wp-image-16915\" alt=\"Call Steering_IVR\" srcset=\"https:\/\/ccr.group\/wp-content\/uploads\/2024\/09\/Call-Steering_IVR-1.webp 500w, https:\/\/ccr.group\/wp-content\/uploads\/2024\/09\/Call-Steering_IVR-1-300x300.webp 300w, https:\/\/ccr.group\/wp-content\/uploads\/2024\/09\/Call-Steering_IVR-1-150x150.webp 150w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-02b90c6\" data-id=\"02b90c6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b306a6 elementor-widget elementor-widget-text-editor\" data-id=\"6b306a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>%45 to %50<\/strong> of all incoming calls are repeated.<\/p>\n\nThat\u2019s why we are offering customized solutions to our customers, aiming to eliminate any negative experience that their callers might go through. To that end, we integrate multiple technologies and turn them into interfaces that boost efficiency for customers.<\/p>\n\nThe Call Steering solution we offer is powered by Natural Language Understanding (NLU) \u2013 an AI technology that makes it possible to interpret what callers say at the first interaction point most of the time, allowing as many callers as possible to self-serve and process transactions with the help of IVR.<\/p>\n\nWith the business rules we have put in place, we aim to provide a premium UX for customers at the very first point of contact; either on the phone, mobile or online.<\/p>\n\nOffered as a platform, our Call Steering solution is configurable for deployment in every channel (verbal and written) in line with our Omni-Channel Approach.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-db26966 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"db26966\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-2dbb3e8\" data-id=\"2dbb3e8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e477aea elementor-widget elementor-widget-heading\" data-id=\"e477aea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What is Call Steering?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f944726 elementor-widget elementor-widget-text-editor\" data-id=\"f944726\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In short, call steering is a solution to ensure that IVR ends as many self-service transactions as possible by understanding what customers say.<\/p><p>Please get in touch with us for detailed information about our <a href=\"https:\/\/ccr.group\/en\/technology-consulting\/\">Technological Consultancy<\/a> services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Call Steering Every time you receive a call from a customer, it is in fact your \u2018IVR\u2019 that picks up. Quite often, this FIRST ENCOUNTER does not make a very good impression on customers, however. In any ordinary call center:In any call center, 40% to 60% of all incoming calls end without even reaching a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-6735","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"ccr-yonetici","author_link":"https:\/\/ccr.group\/en\/author\/ccr-admin\/"},"uagb_comment_info":0,"uagb_excerpt":"Call Steering Every time you receive a call from a customer, it is in fact your \u2018IVR\u2019 that picks up. Quite often, this FIRST ENCOUNTER does not make a very good impression on customers, however. In any ordinary call center:In any call center, 40% to 60% of all incoming calls end without even reaching a&hellip;","_links":{"self":[{"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/pages\/6735","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/comments?post=6735"}],"version-history":[{"count":4,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/pages\/6735\/revisions"}],"predecessor-version":[{"id":22235,"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/pages\/6735\/revisions\/22235"}],"wp:attachment":[{"href":"https:\/\/ccr.group\/en\/wp-json\/wp\/v2\/media?parent=6735"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}