{"id":6688,"date":"2024-05-11T10:52:46","date_gmt":"2024-05-11T10:52:46","guid":{"rendered":"https:\/\/wordpress2.thedevelopment.in\/dd\/ccr.group\/easyconnect-csm\/"},"modified":"2025-02-20T08:53:01","modified_gmt":"2025-02-20T08:53:01","slug":"easyconnect-csm","status":"publish","type":"page","link":"https:\/\/ccr.group\/en\/easyconnect-csm\/","title":{"rendered":"EasyConnect CSM"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6688\" class=\"elementor elementor-6688 elementor-3895\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ab76187 e-flex e-con-boxed e-con e-parent\" data-id=\"6ab76187\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d865c0f e-con-full e-flex e-con e-child\" data-id=\"d865c0f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e8091e elementor-widget elementor-widget-image\" data-id=\"9e8091e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"117\" src=\"https:\/\/ccr.group\/wp-content\/uploads\/2024\/05\/easy-connect-csm-300x117-1.png\" class=\"attachment-large size-large wp-image-5888\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4095a6b elementor-widget elementor-widget-heading\" data-id=\"4095a6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Provide multichannel communication with cloud-based EasyConnect CSM\n\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72aa0817 elementor-widget elementor-widget-text-editor\" data-id=\"72aa0817\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Integrate the call center, chat, e-mail and social media screens in a single one and detect issues at every touchpoint! Offer self-serve through your website and solve issues with the learning engine and knowledge base with EasyConnect CSM module integrated with Genesys Cloud, using representative commands. Detect the customers in every communication channel. Manage all touchpoints with EasyConnect CSM as if they are one.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c4a1d5 elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"9c4a1d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-pulse\" href=\"#demotalebi\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demo Request<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-59cb3dbb e-con-full e-flex e-con e-child\" data-id=\"59cb3dbb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b3bfe5 elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"8b3bfe5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/ccr.group\/wp-content\/uploads\/2024\/09\/Easyconnect-CSM.webp\" class=\"attachment-full size-full wp-image-17136\" alt=\"Easyconnect CSM\" srcset=\"https:\/\/ccr.group\/wp-content\/uploads\/2024\/09\/Easyconnect-CSM.webp 500w, https:\/\/ccr.group\/wp-content\/uploads\/2024\/09\/Easyconnect-CSM-300x300.webp 300w, https:\/\/ccr.group\/wp-content\/uploads\/2024\/09\/Easyconnect-CSM-150x150.webp 150w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-610ec1c elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"610ec1c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-97f6a9e\" data-id=\"97f6a9e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2b06ddf elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2b06ddf\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-649cf70\" data-id=\"649cf70\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cf23e4b elementor-widget elementor-widget-image\" data-id=\"cf23e4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/ccr.group\/wp-content\/uploads\/2024\/09\/Easyconnect-csm-SS.webp\" class=\"attachment-large size-large wp-image-17145\" alt=\"Easyconnect csm SS\" srcset=\"https:\/\/ccr.group\/wp-content\/uploads\/2024\/09\/Easyconnect-csm-SS.webp 500w, https:\/\/ccr.group\/wp-content\/uploads\/2024\/09\/Easyconnect-csm-SS-300x300.webp 300w, https:\/\/ccr.group\/wp-content\/uploads\/2024\/09\/Easyconnect-csm-SS-150x150.webp 150w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-02b90c6\" data-id=\"02b90c6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-58763a9 elementor-widget elementor-widget-heading\" data-id=\"58763a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Communication Channels Integration\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b306a6 elementor-widget elementor-widget-text-editor\" data-id=\"6b306a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>All communication channels are integrated on EasyConnect CSM. EasyConnect CSM provides stored information as well as customer communication history to the customer representatives when they reply a call. Have interchannel communication to keep your customers satisfied.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05c9357 elementor-widget elementor-widget-heading\" data-id=\"05c9357\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Self-Servicing and Knowledge Base\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4456474 elementor-widget elementor-widget-text-editor\" data-id=\"4456474\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>An experience pool for your customers and employees It\u2019s also a learning machine that offers suggestions to your customers and employees as they are still writing. Therefore, your customers can solve their own issue or it can increase the chance for your employees to solve it during the first touch.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-571ff41 elementor-widget elementor-widget-heading\" data-id=\"571ff41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Call Center Commands\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6432099 elementor-widget elementor-widget-text-editor\" data-id=\"6432099\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Create and categorize unlimited call center commands. Direct your call center representatives automatically depending on customer response. Provide the best issue solving experience and ensure that your representatives speak precisely the way you want.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-526395b elementor-widget elementor-widget-button\" data-id=\"526395b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-pulse\" href=\"https:\/\/youtu.be\/dFspo0oGGN0?si=aO8K3qNjqNospVq1\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Watch the Video<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-39a056d elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"39a056d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-fbb0073\" data-id=\"fbb0073\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f302fcb elementor-widget elementor-widget-heading\" data-id=\"f302fcb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Live Chat\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6b2d51 elementor-widget elementor-widget-text-editor\" data-id=\"e6b2d51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Live chat on business level supported with the learning machine and advanced knowledge base. Customizable interface and reusable templates ensure flexibility. Put them on your website, or host it locally and use it as intercorporate easily. Integrates with your old systems when necessary.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0655130 elementor-widget elementor-widget-heading\" data-id=\"0655130\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Following Social Media\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86013b6 elementor-widget elementor-widget-text-editor\" data-id=\"86013b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>All in one window. Listen to those talking about you, follow tags and key words or plan your own searches to detect customer issues. Run similarity analysis and start the related workflow automatically.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5542346 elementor-widget elementor-widget-heading\" data-id=\"5542346\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">SMS &amp; E-mail Notification\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b33b43 elementor-widget elementor-widget-text-editor\" data-id=\"8b33b43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ensuring that your customers receive information is essential for customer satisfaction. Send SMS and e-mail notifications automatically to inform your customers, personnel and shareholders. Create templates to keep it professional. Keeping contacts in a chronological order includes all the e-mails sent by both parties and makes it easier to follow.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3170a22 elementor-widget elementor-widget-heading\" data-id=\"3170a22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Polls and Surveys\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfbbb1e elementor-widget elementor-widget-text-editor\" data-id=\"cfbbb1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Don\u2019t wait for receiving complaints, get feedback from customers through many channels with an easy-to-use survey. Keep the answers on the customer sheet, categorize them accordingly and execute batch processing. Send your outgoing communications, post-contact surveys by SMS or e-mail automatically.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f022f12\" data-id=\"f022f12\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e70b7d1 elementor-widget elementor-widget-image\" data-id=\"e70b7d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/ccr.group\/wp-content\/uploads\/2024\/10\/CSM-2.webp\" class=\"attachment-large size-large wp-image-19839\" alt=\"\" srcset=\"https:\/\/ccr.group\/wp-content\/uploads\/2024\/10\/CSM-2.webp 500w, https:\/\/ccr.group\/wp-content\/uploads\/2024\/10\/CSM-2-300x300.webp 300w, https:\/\/ccr.group\/wp-content\/uploads\/2024\/10\/CSM-2-150x150.webp 150w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6ad5621 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6ad5621\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-16b9e34\" data-id=\"16b9e34\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ea9aee8 elementor-widget elementor-widget-heading\" data-id=\"ea9aee8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Business Process Management\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-623d207 elementor-widget elementor-widget-text-editor\" data-id=\"623d207\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Without coding or technical support, design, test and perform business processes on a single platform. Integrate your processes to your systems. Unique digital conversion and process-driven customer services for a better customer journey.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d4192c elementor-widget elementor-widget-heading\" data-id=\"5d4192c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Non-technical Interface and Process Design\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e661343 elementor-widget elementor-widget-text-editor\" data-id=\"e661343\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Design the necessary processes to deal with customer complaints, meet their demands or manage any business issue. If you can configure the processes, you can design the interfaces and workflows on your own by using EasyConnect CSM\u2019s easy-to-use interface. No coding, no technical support, no seller consulting.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-919197a elementor-widget elementor-widget-heading\" data-id=\"919197a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Automatic Workflows\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2708e55 elementor-widget elementor-widget-text-editor\" data-id=\"2708e55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Different workflows and forms are necessary to solve different issues. EasyConnect CSM enables you to link previously defined processes with issue categories and business rules. For that reason, whenever an issue is transmitted, the related workflows are initiated automatically.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc7149c elementor-widget elementor-widget-heading\" data-id=\"fc7149c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Business Rules\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5fa76e elementor-widget elementor-widget-text-editor\" data-id=\"a5fa76e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You can initiate actions when an event occurs or a condition matches. You can use the related channel, category, process state, customer or issue data when setting the rule or action. For example, when a very important customer complains, you may set a rule to notify the senior management.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-eed1d87\" data-id=\"eed1d87\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f45af39 elementor-widget elementor-widget-image\" data-id=\"f45af39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"341\" height=\"1024\" src=\"https:\/\/ccr.group\/wp-content\/uploads\/2024\/10\/CSM_1-1-341x1024.webp\" class=\"attachment-large size-large wp-image-19842\" alt=\"\" srcset=\"https:\/\/ccr.group\/wp-content\/uploads\/2024\/10\/CSM_1-1-341x1024.webp 341w, https:\/\/ccr.group\/wp-content\/uploads\/2024\/10\/CSM_1-1-100x300.webp 100w, https:\/\/ccr.group\/wp-content\/uploads\/2024\/10\/CSM_1-1.webp 500w\" sizes=\"(max-width: 341px) 100vw, 341px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-0bf8f87\" data-id=\"0bf8f87\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f5ca30a elementor-widget elementor-widget-heading\" data-id=\"f5ca30a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">SLA Management with Live Tracking\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9a3841 elementor-widget elementor-widget-text-editor\" data-id=\"a9a3841\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Design a process, assign a speaker, set the latest dates and save it. Pin the rights and requirements and reduce corrupt behaviour. The agreed service performance criteria, service, and finding support in a distributed media.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ba59f4 elementor-widget elementor-widget-heading\" data-id=\"4ba59f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Integrated SAAS (Cloud-based)\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be9bd6c elementor-widget elementor-widget-text-editor\" data-id=\"be9bd6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>EasyConnect CSM functions on a cloud but ensures to strongly integrate with your local systems through secure API\u2019s certified on the developer\u2019s website. Place your old application as iframe (or vice versa). Read and write your oldy databases, smoothly trigger the actions.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b6848a elementor-widget elementor-widget-heading\" data-id=\"8b6848a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Reports, Control Boards\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7a3308 elementor-widget elementor-widget-text-editor\" data-id=\"b7a3308\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Analyze customer issues, watch customer service performances, follow product and service quality. Find out the root causes, determine opportunities for corrective and preventive actions. Increase traceability with improved transparency as your employees take the responsibility of their performances.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d54f7e elementor-widget elementor-widget-heading\" data-id=\"5d54f7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Analysis Tool\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf436cd elementor-widget elementor-widget-text-editor\" data-id=\"bf436cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You\u2019ll always want more from your reports. EasyConnect CSM offers you the necessary tools to design your own reports. Or you can integrate EasyConnect CSM to your own reporting platform. EasyConnect CSM reports are submitted as table. You can change the format and the order, or add new charts and spreadsheets. you prefer to, you can get your reports in this format the next time.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-2a83505 e-flex e-con-boxed e-con e-parent\" data-id=\"2a83505\" data-element_type=\"container\" data-e-type=\"container\" id=\"demotalebi\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-844ca83 elementor-widget elementor-widget-heading\" data-id=\"844ca83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Demo Request\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-890eff3 elementor-widget elementor-widget-shortcode\" data-id=\"890eff3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"forminator-ui forminator-custom-form forminator-custom-form-9039 forminator-design--basic  forminator_ajax\" data-forminator-render=\"0\" data-form=\"forminator-module-9039\" data-uid=\"69d1c2cbaaeb3\"><br\/><\/div><form\n\t\t\t\tid=\"forminator-module-9039\"\n\t\t\t\tclass=\"forminator-ui forminator-custom-form forminator-custom-form-9039 forminator-design--basic  forminator_ajax\"\n\t\t\t\tmethod=\"post\"\n\t\t\t\tdata-forminator-render=\"0\"\n\t\t\t\tdata-form-id=\"9039\"\n\t\t\t\t data-color-option=\"default\" data-design=\"basic\" data-grid=\"open\" style=\"display: none;\"\n\t\t\t\tdata-uid=\"69d1c2cbaaeb3\"\n\t\t\t><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error\" aria-hidden=\"true\"><\/div><div class=\"forminator-row\"><div id=\"name-1\" class=\"forminator-field-name forminator-col forminator-col-6 \"><div class=\"forminator-row forminator-no-margin\" data-multiple=\"true\"><div class=\"forminator-col forminator-col-md-6\"><div class=\"forminator-field\"><label for=\"forminator-field-first-name-1_69d1c2cbaaeb3\" id=\"forminator-field-first-name-1_69d1c2cbaaeb3-label\" class=\"forminator-label\">First Name <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"name-1-first-name\" placeholder=\"First Name\" id=\"forminator-field-first-name-1_69d1c2cbaaeb3\" class=\"forminator-input\" aria-required=\"true\" data-multi=\"1\" autocomplete=\"given-name\" value=\"\" \/><\/div><\/div><div class=\"forminator-col forminator-col-md-6\"><div class=\"forminator-field\"><label for=\"forminator-field-last-name-1_69d1c2cbaaeb3\" id=\"forminator-field-last-name-1_69d1c2cbaaeb3-label\" class=\"forminator-label\">Last Name<\/label><input type=\"text\" name=\"name-1-last-name\" placeholder=\"Last Name\" id=\"forminator-field-last-name-1_69d1c2cbaaeb3\" class=\"forminator-input\" aria-required=\"false\" data-multi=\"1\" autocomplete=\"family-name\" value=\"\" \/><\/div><\/div><\/div><\/div><div id=\"text-2\" class=\"forminator-field-text forminator-col forminator-col-6 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-2_69d1c2cbaaeb3\" id=\"forminator-field-text-2_69d1c2cbaaeb3-label\" class=\"forminator-label\">Company Name <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-2\" value=\"\" placeholder=\"Company Name\" id=\"forminator-field-text-2_69d1c2cbaaeb3\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"email-1\" class=\"forminator-field-email forminator-col forminator-col-4 \"><div class=\"forminator-field\"><label for=\"forminator-field-email-1_69d1c2cbaaeb3\" id=\"forminator-field-email-1_69d1c2cbaaeb3-label\" class=\"forminator-label\">Email Address <span class=\"forminator-required\">*<\/span><\/label><input type=\"email\" name=\"email-1\" value=\"\" placeholder=\"Email Address\" id=\"forminator-field-email-1_69d1c2cbaaeb3\" class=\"forminator-input forminator-email--field\" data-required=\"true\" aria-required=\"true\" autocomplete=\"email\" \/><\/div><\/div><div id=\"text-1\" class=\"forminator-field-text forminator-col forminator-col-4 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-1_69d1c2cbaaeb3\" id=\"forminator-field-text-1_69d1c2cbaaeb3-label\" class=\"forminator-label\">Subject <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-1\" value=\"\" placeholder=\"Subject\" id=\"forminator-field-text-1_69d1c2cbaaeb3\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><div id=\"phone-1\" class=\"forminator-field-phone forminator-col forminator-col-4 \"><div class=\"forminator-field\"><label for=\"forminator-field-phone-1_69d1c2cbaaeb3\" id=\"forminator-field-phone-1_69d1c2cbaaeb3-label\" class=\"forminator-label\">Phone Number <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"phone-1\" value=\"\" placeholder=\"Mobile Phone\" id=\"forminator-field-phone-1_69d1c2cbaaeb3\" class=\"forminator-input forminator-field--phone\" data-required=\"1\" aria-required=\"true\" autocomplete=\"off\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-1\" class=\"forminator-field-textarea forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-1_69d1c2cbaaeb3\" id=\"forminator-field-textarea-1_69d1c2cbaaeb3-label\" class=\"forminator-label\">Message<\/label><textarea name=\"textarea-1\" placeholder=\"Message\" id=\"forminator-field-textarea-1_69d1c2cbaaeb3\" class=\"forminator-textarea\" rows=\"6\" style=\"min-height:140px;\" maxlength=\"180\" ><\/textarea><span id=\"forminator-field-textarea-1_69d1c2cbaaeb3-description\" class=\"forminator-description\"><span data-limit=\"180\" data-type=\"characters\" data-editor=\"\">0 \/ 180<\/span><\/span><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"consent-1\" class=\"forminator-field-consent forminator-col forminator-col-12  consent1\"><div class=\"forminator-field\"><div class=\"forminator-checkbox__wrapper\"><label id=\"forminator-field-consent-1_69d1c2cbaaeb3__label\" class=\"forminator-checkbox forminator-consent\"><input type=\"checkbox\" name=\"consent-1\" id=\"forminator-field-consent-1_69d1c2cbaaeb3\" value=\"checked\" aria-labelledby=\"forminator-field-consent-1_69d1c2cbaaeb3-label\" aria-describedby=\"forminator-field-consent-1_69d1c2cbaaeb3__description\" data-required=\"true\" aria-required=\"true\" \/><span class=\"forminator-checkbox-box\" aria-hidden=\"true\"><\/span><\/label><div id=\"forminator-field-consent-1_69d1c2cbaaeb3__description\" class=\"forminator-checkbox__label forminator-consent__label\"><p><a href=\"https:\/\/ccr.group\/en\/personal-data-processing-and-protection-policy\/\">I have read the Information Text <\/a>on the Processing of Personal Data.<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"consent-2\" class=\"forminator-field-consent forminator-col forminator-col-12  consent2\"><div class=\"forminator-field\"><div class=\"forminator-checkbox__wrapper\"><label id=\"forminator-field-consent-2_69d1c2cbaaeb3__label\" class=\"forminator-checkbox forminator-consent\"><input type=\"checkbox\" name=\"consent-2\" id=\"forminator-field-consent-2_69d1c2cbaaeb3\" value=\"checked\" aria-labelledby=\"forminator-field-consent-2_69d1c2cbaaeb3-label\" aria-describedby=\"forminator-field-consent-2_69d1c2cbaaeb3__description\" data-required=\"true\" aria-required=\"true\" \/><span class=\"forminator-checkbox-box\" aria-hidden=\"true\"><\/span><\/label><div id=\"forminator-field-consent-2_69d1c2cbaaeb3__description\" class=\"forminator-checkbox__label forminator-consent__label\"><p><a href=\"https:\/\/ccr.group\/en\/consent-for-e-commercial-messages\/\">Within the scope of the Explicit Consent Text<\/a>, I accept the receiving of commercial electronic messages and e-bulletins.<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"forminator-row forminator-hidden\"><div id=\"hidden-1\" class=\"forminator-field-hidden  forminator-col-12 \"><input type=\"hidden\" id=\"hidden-1_69d1c2cbaaeb3\" name=\"hidden-1\" value=\"EasyConnect CSM\" \/><\/div><\/div><input type=\"hidden\" name=\"referer_url\" value=\"\" \/><div class=\"forminator-row forminator-row-last\"><div class=\"forminator-col\"><div class=\"forminator-field\"><button class=\"forminator-button forminator-button-submit\">Send<\/button><\/div><\/div><\/div><input type=\"hidden\" id=\"forminator_nonce\" name=\"forminator_nonce\" value=\"4a62a36a5e\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/6688\" \/><input type=\"hidden\" name=\"form_id\" value=\"9039\"><input type=\"hidden\" name=\"page_id\" value=\"6688\"><input type=\"hidden\" name=\"form_type\" value=\"default\"><input type=\"hidden\" name=\"current_url\" value=\"https:\/\/ccr.group\/en\/easyconnect-csm\/\"><input type=\"hidden\" name=\"render_id\" value=\"0\"><input type=\"hidden\" name=\"action\" value=\"forminator_submit_form_custom-forms\"><\/form><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-95d7070 e-flex e-con-boxed e-con e-parent\" data-id=\"95d7070\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Provide multichannel communication with cloud-based EasyConnect CSM Integrate the call center, chat, e-mail and social media screens in a single one and detect issues at every touchpoint! Offer self-serve through your website and solve issues with the learning engine and knowledge base with EasyConnect CSM module integrated with Genesys Cloud, using representative commands. 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