Microsoft Teams - CCR
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Meet Microsoft Teams Enterprise Voice

Microsoft Teams Enterprise Voice is a plug-in service that provides organizations of all sizes with cloud-based telephone options. Enterprise Voice enables Teams to deliver a stand-alone
PBX Service to replace traditional private branch exchange (PBX) systems. As an Enterprise Voice user, you can call both colleagues on your organization’s VoIP network or PBX and traditional phone numbers outside your organization.

In the simplest terms, Microsoft Teams PBX allows the entire company to connect simply over a unified communication network and to carry out a variety of activities in a single application.

Why Do Businesses Need Microsoft Teams Enterprise Voice?

Empower Collaboration with Microsoft Teams Enterprise Voice

Microsoft Teams Enterprise Voice is here to empower collaboration and in-house communication.
Microsoft Teams Enterprise Voice enables front-line workers to communicate and collaborate more effectively than ever before by introducing additional mobile features. With its customizable mobile experience, the solution is a perfect way for first-line professionals such as field service personnel, shop employees, customer support reps, and others to exchange information.
Microsoft Teams Enterprise Voice assists in meeting internal communication needs
Although not widely known, Microsoft Teams Enterprise Voice is a great tool to fulfil requirements for first-line professionals to perform at their best.
By using the customizable functions of the MS Teams, professionals can gain role-based access to the services such as private chats, calendars, calls, and more.
Is there anything better for a company than flawless communication?

Enjoy Full PBX Calling Capabilities Using Microsoft Teams Enterprise Voice

Cloud-based digital PBX provided through Microsoft Teams Enterprise Voice allows managing business phone systems without the need for complicated and expensive equipment.

As may be known, PBX functions are not available in applications that allow meeting, chat, and status management services. Employing many apps simultaneously is costly because of the expense of reporting, acquiring, operating, and maintenance.

Microsoft Teams Enterprise Voice requires no hardware, maintenance, or updates

It is feasible to replace an existing on-premises PBX system with Microsoft Teams Enterprise Voice, which incorporates Microsoft 365 or Office 365 functionalities.
The entire team may benefit from a Microsoft Teams cloud experience.
Microsoft cloud-based phone system also supports device connection, as well as excellent security and conference hosting.

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Microsoft Teams Cloud-Based Phone System

Here is a cloud-based solution with direct access to Microsoft’s Cloud

End-to-end Telephony Solution for Businesses

Teams Phone is Microsoft’s technology for enabling call control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.

Teams Phone works with Teams clients and certified devices. Teams Phone allows you to replace your existing PBX system with a set of features directly delivered from Microsoft 365.

The end-to-end telephony solution provided by Microsoft Teams is a way to connect with your clients and colleagues by using a single app/platform. Calls between users in your organization are handled internally within Teams Phone, and never go to the Public Switched Telephone Network (PSTN). This applies to calls between users in your organization located in different geographical areas, removing long-distance costs on these internal calls.

Set up or replace your existing PBX system with totally Cloud-based Microsoft Teams phone solutions working with certified devices and enjoy the following advantages:

  • Making calls from anywhere with a single business phone number by using Microsoft Teams web, mobile and desk phones,
  • Seamless communication during calls and meetings by using Microsoft Office 360 apps,
    Collaboration on calls and meetings by using Microsoft Office 360 apps,
  • Having a single app/platform for calls, chats, and meetings,
  • Advanced features includes call transfer, call queues, captions, and transcription.
    Meeting internal and external communication needs,
  • Easy-to-use, easy-to-integration,
    Saving on hardware purchase, training, and wiring,
  • Reduced need for third-party software,
  • No hassle of hosting power plants.
  • Call Forwarding
  • Transfer & Blind Transfer
  • Time of Day Routing
  • Simultaneous Ring
  • Call Sharing & Group Call
  • Call Park and Retrieve
  • Hunt Group
  • Voicemail
  • Instant Channel Meeting
  • Time Based Forwarding

Telephony Solution for Businesses with Contact Center

Here is the solution working as a hub and reducing the cost associated with equipment, software, and maintenance for the businesses with the contact centers.
Migrate your contact center into Teams, improve customer interaction while driving internal and external connections. Here are the advantages:
  • Managing all communications on a single platform,
  • Helping agent to find the most appropriate responses quickly during calls,
  • Facilitating collaboration between the back office and the agent,
  • Taking control of the customer connection by using Microsoft Office 360 apps,
  • Easily connecting with subject matter experts – advanced routing,
  • Eliminating long hold times,
  • Providing insights and decisions,
  • Performing transactions in just a few clicks.

Furthermore, agents may check teammates’ availability through Teams groups and speak with them without interfering with customer conversations. Similarly, messages and calls can be easily and effectively distributed within Teams groups.

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Certified Microsoft Teams Enterprise Voice Solutions by CCR

Businesses require a qualified integrator to get the benefits of the Microsoft Teams Enterprise Voice world. CCR, as a certified solution provider, helps with the MS Teams integration and use process

End-to-end Telephony Solution for Businesses

To activate Microsoft Teams’ PBX capability, it is necessary to buy licensing packages containing the “Telephony System” license. CCR manages this process on behalf of our customers. To make or receive phone calls to or from external phone numbers in Microsoft Teams, users need a Microsoft 365 Business Voice license. The license gives them access to all the features that they need to make or receive phone calls, host audio conferences, and more.
Users who don’t need to make or receive phone calls to or from external phone numbers just need Teams. They don’t need a Microsoft 365 Business Voice license.
CCR links phone lines and achieves integration into Microsoft Teams Enterprise Voice Solutions. At the end of the process, when a consumer dials a phone number to reach someone in the organization, it will no longer be the phone but the Teams application.

Consultancy on Utilisation and Human Resources

Apart from the seamless integration, CCR ensures that Microsoft Teams is used as efficiently as possible.
As CCR, we provide consulting services on managing all communication and collaboration settings in the most efficient way. In addition to the consulting services, we can also help you with staffing needs during the integration process. As a part of Dynamic Management Services (DMS), our technical professionals provide support for our customers when needed.

Developing Teams-Based Software Solutions

Customizing Microsoft Teams Enterprise Voice to meet your specific requirements is possible with the CCR’s team of experts.
Microsoft Teams is a collaborative hub that may be enhanced with customized apps. At this point, we are developing bespoken apps with a true understanding of your demands to establish a space to work better together.
Learn more about CCR’s developed messaging extensions, meeting extensions, webhooks, connectors, and so on.

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