Meet Microsoft Teams Enterprise Voice
Microsoft Teams Enterprise Voice is a plug-in service that provides organizations of all sizes with cloud-based telephone options. Enterprise Voice enables Teams to deliver a stand-alone
PBX Service to replace traditional private branch exchange (PBX) systems. As an Enterprise Voice user, you can call both colleagues on your organization’s VoIP network or PBX and traditional phone numbers outside your organization.
In the simplest terms, Microsoft Teams PBX allows the entire company to connect simply over a unified communication network and to carry out a variety of activities in a single application.
Empower Collaboration with Microsoft Teams Enterprise Voice
Microsoft Teams Enterprise Voice enables front-line workers to communicate and collaborate more effectively than ever before by introducing additional mobile features. With its customizable mobile experience, the solution is a perfect way for first-line professionals such as field service personnel, shop employees, customer support reps, and others to exchange information.
By using the customizable functions of the MS Teams, professionals can gain role-based access to the services such as private chats, calendars, calls, and more.
Is there anything better for a company than flawless communication?
Enjoy Full PBX Calling Capabilities Using Microsoft Teams Enterprise Voice
Cloud-based digital PBX provided through Microsoft Teams Enterprise Voice allows managing business phone systems without the need for complicated and expensive equipment.
As may be known, PBX functions are not available in applications that allow meeting, chat, and status management services. Employing many apps simultaneously is costly because of the expense of reporting, acquiring, operating, and maintenance.
Microsoft Teams Enterprise Voice requires no hardware, maintenance, or updates
It is feasible to replace an existing on-premises PBX system with Microsoft Teams Enterprise Voice, which incorporates Microsoft 365 or Office 365 functionalities.
The entire team may benefit from a Microsoft Teams cloud experience.
Microsoft cloud-based phone system also supports device connection, as well as excellent security and conference hosting.
End-to-end Telephony Solution for Businesses
Teams Phone is Microsoft’s technology for enabling call control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
Teams Phone works with Teams clients and certified devices. Teams Phone allows you to replace your existing PBX system with a set of features directly delivered from Microsoft 365.
The end-to-end telephony solution provided by Microsoft Teams is a way to connect with your clients and colleagues by using a single app/platform. Calls between users in your organization are handled internally within Teams Phone, and never go to the Public Switched Telephone Network (PSTN). This applies to calls between users in your organization located in different geographical areas, removing long-distance costs on these internal calls.
Set up or replace your existing PBX system with totally Cloud-based Microsoft Teams phone solutions working with certified devices and enjoy the following advantages:
- Making calls from anywhere with a single business phone number by using Microsoft Teams web, mobile and desk phones,
- Seamless communication during calls and meetings by using Microsoft Office 360 apps,
Collaboration on calls and meetings by using Microsoft Office 360 apps,
- Having a single app/platform for calls, chats, and meetings,
- Advanced features includes call transfer, call queues, captions, and transcription.
Meeting internal and external communication needs,
- Easy-to-use, easy-to-integration,
Saving on hardware purchase, training, and wiring,
- Reduced need for third-party software,
- No hassle of hosting power plants.
- Call Forwarding
- Transfer & Blind Transfer
- Time of Day Routing
- Simultaneous Ring
- Call Sharing & Group Call
- Call Park and Retrieve
- Hunt Group
- Instant Channel Meeting
- Time Based Forwarding
Telephony Solution for Businesses with Contact Center
Migrate your contact center into Teams, improve customer interaction while driving internal and external connections. Here are the advantages:
- Managing all communications on a single platform,
- Helping agent to find the most appropriate responses quickly during calls,
- Facilitating collaboration between the back office and the agent,
- Taking control of the customer connection by using Microsoft Office 360 apps,
- Easily connecting with subject matter experts – advanced routing,
- Eliminating long hold times,
- Providing insights and decisions,
- Performing transactions in just a few clicks.
Furthermore, agents may check teammates’ availability through Teams groups and speak with them without interfering with customer conversations. Similarly, messages and calls can be easily and effectively distributed within Teams groups.