EasyConnect Video - CCR - Video Conferencing Platform
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easy connect

Multi-Purpose, Multi-Industry Video Communication Solution Fully Integrated with Genesys Engage and PureConnect

Deliver top quality customer experience via high-speed, secure and reliable video conversations including chat, file sharing and screen sharing. Seamlessly integrate with the Genesys environment to deliver the best video quality on any device (mobile, desktop, kiosks) and network, without any software installations or downloads.

Capabilities of EasyConnect Video

Maximize Customer Satisfaction

Provide unlimited flexibility in scaling up or down your services based on time of day or season while maintaining high customer satisfaction ratios.

Reduce Operating Costs

The total cost of ownership of maintenance and licensing for multiple vendors just adds unnecessary costs and complexity for the end users.

Increase Your Sales and Revenue

The profitability increases due to a significant increase in the first call resolution numbers as well as a reduction in average call handling times.

Support Access for Your Disabled Customers

EasyConnect Video is a superb solution to offer quick help to disabled customers who find it difficult to use other customer support tools.

Improve the Security

EasyConnect Video improves online security by allowing agents to confirm who they’re talking to thus reducing identity fraud.

Provide Competitive Advantages

EasyConnect Video allows businesses from all parts of the world to engage and conduct business with customers and partners in real time.

Shorten Customer Waiting and Processing Times

Resolve issues quickly, it’s much easier to communicate when the customer can see the agent face-to-face, issues are resolved much more quickly.

Provide Face-to Face Service

EasyConnect Video solutions have offered an alternative. It’s the next best thing to a physical meeting because you can see the other person.

Provide Video Calling without increased Operational Cost

Video call solution is an excellent tool for large and small businesses alike for reasons that include cost savings, increases in productivity, and convenience. It reduces the requirement for physical locations.

Technical Features of EasyConnect Video

Streaming Speed and Quality

The recently developed WebRTC infrastructure automatically adjusts codecs (VP8, VP9, H.264) and video resolution based on bandwidth. This provides high quality video and audio communication.

Security

WebRTC data can be secured via any standard SSL based connection on the web. WebRTC security offers end-to-end encryption between peers with almost any server arrangement. No soft spots thanks to HTTPS and SSL.

Fast & Easy Integration

EasyConnect Video implementation is straight forward, fast and easy. You can have it up and running in days with minimal hardware and with our remote installation services.

Mobile Support

Available IOS and Android app with Native SDKs offer mobile video chat integration with your contact center. Comes with sample templates. Our mobile SDK provides video calling on Android and iOS platforms using ECV’s Mobile SDKs with support for V8, V9 and H264 video codecs.

Supported Browsers
Supported Operating Systems
Industries

Banking

Healthcare

Insurance

Telecommunications

Voice of the Customer

How Does EasyConnect Video Work?

CCR’s EasyConnect Video offers the perfect customer experience for many industries by directly integrating into your Genesys platform.

Discover More

How can EasyConnect Video benefit businesses? To find out the answer, watch the video.

EasyConnect Video

To learn more about EasyConnect Video, head out to the website.
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