NICE Air & Engage

CCR’s NICE Air & Engage Platform Implementation

Contact Center Recording

Every minute, thousands of interactions from multiple channels take place between your customers and your organization.

These interactions contain a wealth of information about your customers and your services. CCR’s NICE Engage allows you to record interactions for:

Comprehensive compliance
Intelligent Quality Management
Customer and business insights
Prompt authentication

CCR offers top-notch recording with NICE Air & Engage, by more than 25 years of experience in the contact center solutions. The solution enables us to record any interaction in the contact center with scalable data infrastructure. Recordings can be reached from the web browser, easily with just a simple click.

Advanced Interaction Recorder (AIR) and Engage is a scalable, secure, and robust platform that makes it easy to record and manage interaction data from multiple channels and data sources in a single place.

Drive value from every interaction across any channel

Key Advantages of the CCR’s AIR deployment:

Fast, secure and fully-customized implementation
State of the Art business continuity

Evidence Keeping Compliance Center Solution

The Compliance Center is a unique end-to-end compliance solution for contact centers, bringing together the abilities to visualize data and gain privacy-focused insights, take actions on policies, and bridge siloes between data systems to efficiently manage interactions and policies.

CCR offers you to manage your contact center recordings in a single place. In that way, you can reach any record of any interaction, any time!

Comprehensive and flexible interaction recording

The NICE Engage Platform, which deployed by CCR, provides comprehensive interaction recording. Designed for flexibility, it easily adapts to your contact center’s unique operational requirements. In a single platform, you’ll have support for thousands of concurrent IP streams: capturing, forwarding streams in real-time, recording, and archiving.

Recording for full channels – helping organizations provide customers a coherent experience by providing a single place to define and implement compliance and quality practices across all channels.
Unprecedented recording scalability – linear scalability that supports thousands of channels of any type (Voice, chat, video, Social Media, etc.) per interaction recorder
Future proof – supporting virtually any communication and storage environment
State of the Art business continuity – high availability and lightning–speed disaster recovery
Comprehensive compliance – helps you meet the demands of regulators and standard bodies, keeping your customers and your organization safe, and minimizing organizational risk, by applying best practices and compliance standards on all channels
Manageability and ease of use – allowing optimal resource utilization