NICE Air & Engage
CCR’s NICE Air & Engage Platform Implementation
Contact Center Recording
Every minute, thousands of interactions from multiple channels take place between your customers and your organization.
Every minute, thousands of interactions from multiple channels take place between your customers and your organization.
These interactions contain a wealth of information about your customers and your services. CCR’s NICE Engage allows you to record interactions for:
CCR offers top-notch recording with NICE Air & Engage, by more than 25 years of experience in the contact center solutions. The solution enables us to record any interaction in the contact center with scalable data infrastructure. Recordings can be reached from the web browser, easily with just a simple click.
Advanced Interaction Recorder (AIR) and Engage is a scalable, secure, and robust platform that makes it easy to record and manage interaction data from multiple channels and data sources in a single place.
The Compliance Center is a unique end-to-end compliance solution for contact centers, bringing together the abilities to visualize data and gain privacy-focused insights, take actions on policies, and bridge siloes between data systems to efficiently manage interactions and policies.
The NICE Engage Platform, which deployed by CCR, provides comprehensive interaction recording. Designed for flexibility, it easily adapts to your contact center’s unique operational requirements. In a single platform, you’ll have support for thousands of concurrent IP streams: capturing, forwarding streams in real-time, recording, and archiving.