News - CCR - Şirketimizin Faaliyetleri ile İlgili Güncel Haberler
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CCR is 10 Years Old!

All of us at CCR want to thank our customers for their loyalty and support during our 10 years in business.
Having an important role in our country’s technological sector and export, we provide the latest customer experience solutions to our customers all around the World.
Advancing with our global customers like Vodafone, Yapı Kredi, Medela, Sunrise, BSH, Dubai Municipality, we shape the industry by providing our custom-developed solutions and the most powerful technical team in the region. We aim to shape our future with customer experience and digitalization.

Medela optimises customer contact center communication with Genesys PureConnect

Medela is one of the world’s leading companies in the development and manufacture of breastfeeding products and concepts as well as medical vacuum technology solutions. A family-owned company with a global presence in Europe, America and Asia, Medela has 21 locations worldwide and a sales network of independent partners in over 100 countries. The company has production and warehouse facilities in Switzerland, the US and China. With over 1800 employees, Medela improves health and well-being through knowledge-based and innovative solutions for human milk and medical vacuum, empowering mothers, babies and patients to live their lives to the fullest.

Emirates Driving Institute EDI relies on CCR’s experience with Genesys PureConnect

The Emirates Driving Institute EDI, established in 1991, is the largest and most successful driving institute in Dubai and the Middle East. More than 500,000 students have obtained their driver’s licenses from EDI since the foundation. EDI has more than 500 qualified male and female instructors of various nationalities who can teach students in their native language. With its fleet of more than 500 vehicles in different vehicle categories, EDI offers courses for the acquisition of driver licenses.

Medgate app with integrated video communication from CCR

Digitization is advancing with large steps in health care too. Medgate is one of the innovative providers for integrated outpatient health care in Switzerland and is maintaining the largest tele-medicine center in Europe run by doctors. There are over 90 experienced male and female doctors available day and night for your patients in the Medgate tele-clinic. Since its inception in the year 2000, Medgate has conducted more than 7.4 million tele-consultations, of which 770,000 took place in the year 2017. On peak days, up to 5,000 patient contacts take place. Medgate is characterized by the fact that its patients are advised by doctors. They are supported by technological aids such as its own patient management system and, since springtime 2018, the new Medgate app with integrated video communication.

CCR and Surfly Became Business Partners!

CCR is delighted to announce its strategic partnership with Surfly, the world’s most advanced co-browsing solution. Headquartered in Amsterdam, Surfly is a universal co-browsing solution that powers more than 100k users across leading organizations (such as, Achmea, Empire Life, Fidelis Care, CSAA and Standard Bank) globally to deliver a world-class customer experience.

CCR Implemented The Natural Language Detection Project For Vodafone

Vodafone, one of the leading companies in the telecommunications industry, has selected CCR again – a partner with which it has been in business for quite a few years, implementing its ‘Natural Language Understanding’ (NLU) Project. NLU has enabled CCR to update Vodafone Turkey’s proprietary voice response system for young invoiced lines segment

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