{"id":6737,"date":"2024-05-16T14:10:38","date_gmt":"2024-05-16T14:10:38","guid":{"rendered":"https:\/\/wordpress2.thedevelopment.in\/dd\/ccr.group\/rufen-sie-lenkungstechnik-an\/"},"modified":"2025-02-20T10:49:17","modified_gmt":"2025-02-20T10:49:17","slug":"call-steering","status":"publish","type":"page","link":"https:\/\/ccr.group\/de\/call-steering\/","title":{"rendered":"Call Steering Technologie"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6737\" class=\"elementor elementor-6737 elementor-4370\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ab76187 e-flex e-con-boxed e-con e-parent\" data-id=\"6ab76187\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d865c0f e-con-full e-flex e-con e-child\" data-id=\"d865c0f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4095a6b elementor-widget elementor-widget-heading\" data-id=\"4095a6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Call Steering\n\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72aa0817 elementor-widget elementor-widget-text-editor\" data-id=\"72aa0817\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Jedes Mal, wenn Sie von einem Kunden kontaktiert werden, ist Ihr IVR der erste \u201eMitarbeiter\u201c, mit dem Ihr Kunde Kontakt hat, und in der Regel hinterl\u00e4sst dieser <strong>ERSTKONTAKT<\/strong> keinen positiven Eindruck.<\/p><p>In jedem gew\u00f6hnlichen Callcenter:<br>enden <strong>40 <\/strong> bis <strong>60 %<\/strong> der eingehenden Anrufe, ohne dass der Kunde Kontakt mit einem Mitarbeiter hat (<strong>25 % bis 30 %<\/strong> davon werden sogar zu Beginn des IVR-Men\u00fcs beendet).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-59cb3dbb e-con-full e-flex e-con e-child\" data-id=\"59cb3dbb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b3bfe5 elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"8b3bfe5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/ccr.group\/wp-content\/uploads\/2024\/09\/Call-Steering.webp\" class=\"attachment-full size-full wp-image-16896\" alt=\"call steering\" srcset=\"https:\/\/ccr.group\/wp-content\/uploads\/2024\/09\/Call-Steering.webp 500w, https:\/\/ccr.group\/wp-content\/uploads\/2024\/09\/Call-Steering-300x300.webp 300w, https:\/\/ccr.group\/wp-content\/uploads\/2024\/09\/Call-Steering-150x150.webp 150w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-610ec1c elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"610ec1c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-97f6a9e\" data-id=\"97f6a9e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2b06ddf elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2b06ddf\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-649cf70\" data-id=\"649cf70\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9348b0d elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"9348b0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/ccr.group\/wp-content\/uploads\/2024\/09\/Call-Steering_IVR-1.webp\" class=\"attachment-full size-full wp-image-16916\" alt=\"Call Steering_IVR\" srcset=\"https:\/\/ccr.group\/wp-content\/uploads\/2024\/09\/Call-Steering_IVR-1.webp 500w, https:\/\/ccr.group\/wp-content\/uploads\/2024\/09\/Call-Steering_IVR-1-300x300.webp 300w, https:\/\/ccr.group\/wp-content\/uploads\/2024\/09\/Call-Steering_IVR-1-150x150.webp 150w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-02b90c6\" data-id=\"02b90c6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b306a6 elementor-widget elementor-widget-text-editor\" data-id=\"6b306a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tsind <strong>45 % bis 50 %<\/strong> wiederholte Anrufe.<\/p>\n\nAus diesem Grund m\u00f6chten wir unseren Kunden massgeschneiderte L\u00f6sungen anbieten und negative Kundenerfahrungen auf Seiten des Endbenutzers ausr\u00e4umen. kombinieren wir verschiedene Technologien zu produktivit\u00e4tssteigernden Benutzeroberfl\u00e4chen f\u00fcr unsere Kunden.<\/p>\n\nF\u00fcr unsere Call Steering-L\u00f6sung verwenden wir die Natural Language Understanding (NLU)-Technologie, mit der das IVR als erster Interaktionspunkt den Kunden in vielen F\u00e4llen versteht, sodass so viele Anrufe wie m\u00f6glich \u00fcber die Self-Service-Prozesse im IVR abgeschlossen werden k\u00f6nnen.<\/p>\n\nMit unseren Gesch\u00e4ftsregeln m\u00f6chten wir die Kundenerfahrung beim Erstkontakt \u00fcber alle Telefon-, Mobil- und Webtechnologien verbessern.<\/p>\n\nDie Call Steering-Plattform kann so konfiguriert werden, dass sie dank des Omni-Channel-Ansatzes auf allen Kan\u00e4len (schriftlich und m\u00fcndlich) verwendet werden kann.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-db26966 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"db26966\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-2dbb3e8\" data-id=\"2dbb3e8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e477aea elementor-widget elementor-widget-heading\" data-id=\"e477aea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Was ist Call Steering?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f944726 elementor-widget elementor-widget-text-editor\" data-id=\"f944726\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCall Steering ist eine L\u00f6sung, die sicherstellt, dass das IVR (Interactive Voice Response) durch das Verstehen der Kundenanfragen so viele Self-Service-Transaktionen wie m\u00f6glich direkt im IVR abschlie\u00dft.\n<br><br>\nF\u00fcr ausf\u00fchrliche Informationen zu unseren <a href='https:\/\/ccr.group\/de\/technologie-beratung\/' style='target=_new'>Technologischen Beratungsdienstleistungen<\/a> kontaktieren Sie uns bitte.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Call Steering Jedes Mal, wenn Sie von einem Kunden kontaktiert werden, ist Ihr IVR der erste \u201eMitarbeiter\u201c, mit dem Ihr Kunde Kontakt hat, und in der Regel hinterl\u00e4sst dieser ERSTKONTAKT keinen positiven Eindruck. In jedem gew\u00f6hnlichen Callcenter:enden 40 bis 60 % der eingehenden Anrufe, ohne dass der Kunde Kontakt mit einem Mitarbeiter hat (25 % [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-6737","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"ccr-yonetici","author_link":"https:\/\/ccr.group\/de\/author\/ccr-admin\/"},"uagb_comment_info":0,"uagb_excerpt":"Call Steering Jedes Mal, wenn Sie von einem Kunden kontaktiert werden, ist Ihr IVR der erste \u201eMitarbeiter\u201c, mit dem Ihr Kunde Kontakt hat, und in der Regel hinterl\u00e4sst dieser ERSTKONTAKT keinen positiven Eindruck. In jedem gew\u00f6hnlichen Callcenter:enden 40 bis 60 % der eingehenden Anrufe, ohne dass der Kunde Kontakt mit einem Mitarbeiter hat (25 %&hellip;","_links":{"self":[{"href":"https:\/\/ccr.group\/de\/wp-json\/wp\/v2\/pages\/6737","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ccr.group\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ccr.group\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ccr.group\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ccr.group\/de\/wp-json\/wp\/v2\/comments?post=6737"}],"version-history":[{"count":6,"href":"https:\/\/ccr.group\/de\/wp-json\/wp\/v2\/pages\/6737\/revisions"}],"predecessor-version":[{"id":22076,"href":"https:\/\/ccr.group\/de\/wp-json\/wp\/v2\/pages\/6737\/revisions\/22076"}],"wp:attachment":[{"href":"https:\/\/ccr.group\/de\/wp-json\/wp\/v2\/media?parent=6737"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}