{"id":6690,"date":"2024-05-11T10:52:46","date_gmt":"2024-05-11T10:52:46","guid":{"rendered":"https:\/\/wordpress2.thedevelopment.in\/dd\/ccr.group\/easyconnect-csm\/"},"modified":"2025-02-20T09:53:43","modified_gmt":"2025-02-20T09:53:43","slug":"easyconnect-csm","status":"publish","type":"page","link":"https:\/\/ccr.group\/de\/easyconnect-csm\/","title":{"rendered":"EasyConnect CSM"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6690\" class=\"elementor elementor-6690 elementor-3895\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ab76187 e-flex e-con-boxed e-con e-parent\" data-id=\"6ab76187\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d865c0f e-con-full e-flex e-con e-child\" data-id=\"d865c0f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e8091e elementor-widget elementor-widget-image\" data-id=\"9e8091e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"117\" src=\"https:\/\/ccr.group\/wp-content\/uploads\/2024\/05\/easy-connect-csm-300x117-1.png\" class=\"attachment-large size-large wp-image-5889\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4095a6b elementor-widget elementor-widget-heading\" data-id=\"4095a6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Bieten Sie Kommunikation auf mehreren Kan\u00e4len mit Cloud-basiertem EasyConnect CSM an\n\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72aa0817 elementor-widget elementor-widget-text-editor\" data-id=\"72aa0817\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Integrieren Sie Callcenter, Chat, E-Mail und Social Media in einem einzigen Bildschirm und erfassen Sie Probleme an jedem Kontaktpunkt ! Mit dem Cloud-basierten Modul EasyConnect CSM, das in Genesys Cloud integriert ist, k\u00f6nnen Sie mithilfe von Nutzerbefehlen Probleme mit der Lernmaschine und der Wissensdatenbank l\u00f6sen, um \u00fcber Ihre Website einen Self-Service anzubieten. Identifizieren Sie Kunden in jedem Kommunikationskanal. Verwalten Sie alle Kontaktpunkte mit EasyConnect CSM so, als g\u00e4be es nur einen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c4a1d5 elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"9c4a1d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-pulse\" href=\"#demotalebi\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Kontakt<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-59cb3dbb e-con-full e-flex e-con e-child\" data-id=\"59cb3dbb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b3bfe5 elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"8b3bfe5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/ccr.group\/wp-content\/uploads\/2024\/09\/Easyconnect-CSM.webp\" class=\"attachment-full size-full wp-image-17137\" alt=\"Easyconnect CSM\" srcset=\"https:\/\/ccr.group\/wp-content\/uploads\/2024\/09\/Easyconnect-CSM.webp 500w, https:\/\/ccr.group\/wp-content\/uploads\/2024\/09\/Easyconnect-CSM-300x300.webp 300w, https:\/\/ccr.group\/wp-content\/uploads\/2024\/09\/Easyconnect-CSM-150x150.webp 150w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-610ec1c elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"610ec1c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-97f6a9e\" data-id=\"97f6a9e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2b06ddf elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2b06ddf\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-649cf70\" data-id=\"649cf70\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cf23e4b elementor-widget elementor-widget-image\" data-id=\"cf23e4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/ccr.group\/wp-content\/uploads\/2024\/09\/Easyconnect-csm-SS.webp\" class=\"attachment-large size-large wp-image-17146\" alt=\"Easyconnect csm SS\" srcset=\"https:\/\/ccr.group\/wp-content\/uploads\/2024\/09\/Easyconnect-csm-SS.webp 500w, https:\/\/ccr.group\/wp-content\/uploads\/2024\/09\/Easyconnect-csm-SS-300x300.webp 300w, https:\/\/ccr.group\/wp-content\/uploads\/2024\/09\/Easyconnect-csm-SS-150x150.webp 150w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-02b90c6\" data-id=\"02b90c6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-58763a9 elementor-widget elementor-widget-heading\" data-id=\"58763a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Integration der Kommunikationskan\u00e4le\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b306a6 elementor-widget elementor-widget-text-editor\" data-id=\"6b306a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>EasyConnect CSM integriert auch alle Kommunikationskan\u00e4le. Auf diese Weise stellt EasyConnect CSM bei der Annahme von Gespr\u00e4chen durch Kundendienstmitarbeiter neben dem Kommunikationsverlauf der Kunden die auf Ihrem System gespeicherten Informationen zur Verf\u00fcgung. Nutzen Sie die kanal\u00fcbergreifende Kommunikation, um die absolute Zufriedenheit Ihrer Kunden zu gew\u00e4hrleisten.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05c9357 elementor-widget elementor-widget-heading\" data-id=\"05c9357\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Self-Service und Wissensdatenbank\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4456474 elementor-widget elementor-widget-text-editor\" data-id=\"4456474\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ein Erlebnispool f\u00fcr Ihre Kunden und Mitarbeiter. Es ist auch eine Lernmaschine, die Ihren Kunden und Mitarbeitern bereits beim Schreiben Vorschl\u00e4ge macht. Auf diese Weise k\u00f6nnen Kunden ihre Probleme besser l\u00f6sen oder die Probleml\u00f6sungsrate der Mitarbeiter beim Erstkontakt kann steigen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-571ff41 elementor-widget elementor-widget-heading\" data-id=\"571ff41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Callcenter-Befehle\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6432099 elementor-widget elementor-widget-text-editor\" data-id=\"6432099\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Erstellen und kategorisieren Sie unbegrenzt Callcenter-Befehle. Leiten Sie Kunden abh\u00e4ngig von ihren Antworten automatisch an Callcenter-Mitarbeiter weiter. Stellen Sie sicher, dass Sie die beste Erfahrung bei der Fehlerbehebung bieten, und dass Ihre Mitarbeiter genau das sagen, was Sie m\u00f6chten.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-526395b elementor-widget elementor-widget-button\" data-id=\"526395b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-pulse\" href=\"https:\/\/youtu.be\/dFspo0oGGN0?si=aO8K3qNjqNospVq1\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">SEHEN SIE SICH DAS VIDEO AN<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ea2c95c elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ea2c95c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-28f7bae\" data-id=\"28f7bae\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-95b2439 elementor-widget elementor-widget-heading\" data-id=\"95b2439\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Live-Chat\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a22dda1 elementor-widget elementor-widget-text-editor\" data-id=\"a22dda1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Die Lernmaschine und erweiterte Wissensdatenbank unterst\u00fctzt Live-Chat auf Unternehmensebene. Eine anpassbare Benutzeroberfl\u00e4che und wiederverwendbare Vorlagen garantieren Flexibilit\u00e4t. Platzieren Sie die Funktion einfach auf Ihrer Homepage oder hosten Sie sie lokal und verwenden Sie sie in Ihrem Unternehmen. Bei Bedarf l\u00e4sst sie sich vollst\u00e4ndig in Ihre alten Systeme integrieren.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a889d12 elementor-widget elementor-widget-heading\" data-id=\"a889d12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Social Media-Tracking\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13e2a62 elementor-widget elementor-widget-text-editor\" data-id=\"13e2a62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Alles in einem Fenster. H\u00f6ren Sie zu, folgen Sie Tags und Schl\u00fcsselw\u00f6rtern oder planen Sie Ihre eigenen Suchanfragen, um Kundenprobleme zu erfassen. F\u00fchren Sie \u00c4hnlichkeitsanalysen durch und starten Sie automatisch den zugeh\u00f6rigen Workflow.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b26d991 elementor-widget elementor-widget-heading\" data-id=\"b26d991\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">SMS- und E-Mail-Benachrichtigung\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b2933b elementor-widget elementor-widget-text-editor\" data-id=\"2b2933b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Um die Kundenzufriedenheit sicherzustellen, ist es wichtig, dass die Kunden informiert werden. Senden Sie automatisch SMS- und E-Mails, um Ihre Kunden, Mitarbeiter und Interessengruppen zu informieren. Erstellen Sie Vorlagen, um Konversationen professionell zu halten. Chronologisch geordnete Gespr\u00e4che umfassen alle E-Mails, die zwischen den Parteien verschickt werden, und erleichtern die Nachverfolgung.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8256adc elementor-widget elementor-widget-heading\" data-id=\"8256adc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Bewertungen, Umfragen\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-612d9ab elementor-widget elementor-widget-text-editor\" data-id=\"612d9ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Warten Sie nicht darauf, dass sich Kunden beschweren, holen Sie sich mit einem benutzerfreundlichen und effizienten Umfragetool Feedback aus mehreren Kan\u00e4len. Speichern Sie die Antworten auf der Kundenkarte, gruppieren Sie sie entsprechend und f\u00fchren Sie eine Stapelverarbeitung durch. Automatisieren Sie Umfragen nach ausgehender Kommunikation, SMS und E-Mail.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e51c98d\" data-id=\"e51c98d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c5b6e8b elementor-widget elementor-widget-image\" data-id=\"c5b6e8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/ccr.group\/wp-content\/uploads\/2024\/09\/CSM-2.webp\" class=\"attachment-large size-large wp-image-17171\" alt=\"CSM-2\" srcset=\"https:\/\/ccr.group\/wp-content\/uploads\/2024\/09\/CSM-2.webp 500w, https:\/\/ccr.group\/wp-content\/uploads\/2024\/09\/CSM-2-300x300.webp 300w, https:\/\/ccr.group\/wp-content\/uploads\/2024\/09\/CSM-2-150x150.webp 150w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f25aee0 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f25aee0\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-e522a89\" data-id=\"e522a89\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ed4c6c5 elementor-widget elementor-widget-heading\" data-id=\"ed4c6c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Gesch\u00e4ftsprozessmanagement\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c4902e elementor-widget elementor-widget-text-editor\" data-id=\"3c4902e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Entwerfen, testen und f\u00fchren Sie Gesch\u00e4ftsprozesse auf einer einzigen Plattform ohne Programmierung und technische Unterst\u00fctzung aus. Integrieren Sie Prozesse in Ihre Systeme. Einzigartige digitale Transformation und prozessgesteuerter Kundenservice f\u00fcr eine bessere Kundenreise.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5aa9b3a elementor-widget elementor-widget-heading\" data-id=\"5aa9b3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Nicht-technische Schnittstellen- und Prozessgestaltung\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d03974a elementor-widget elementor-widget-text-editor\" data-id=\"d03974a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Entwickeln Sie die erforderlichen Prozesse, um Kundenbeschwerden zu l\u00f6sen, Anforderungen zu erf\u00fcllen oder gesch\u00e4ftliche Probleme zu beheben. Wenn Sie definieren k\u00f6nnen, wie der Prozess aussehen soll, k\u00f6nnen Sie Schnittstellen und Workflows mithilfe der benutzerfreundlichen Oberfl\u00e4che von EasyConnect CSM entwerfen. Keine Kodierung, kein technischer Support, keine Herstellerberatung.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ac80a1 elementor-widget elementor-widget-heading\" data-id=\"5ac80a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Automatische Workflows\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbcc074 elementor-widget elementor-widget-text-editor\" data-id=\"fbcc074\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Zur L\u00f6sung unterschiedlicher Probleme sind unterschiedliche Workflows und Formulare erforderlich. Mit EasyConnect CSM k\u00f6nnen Sie vordefinierte Prozesse Problemkategorien und Gesch\u00e4ftsregeln zuordnen. So werden bei jeder Problemweiterleitung die relevanten Workflows automatisch gestartet.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b162e3 elementor-widget elementor-widget-heading\" data-id=\"0b162e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Gesch\u00e4ftsregeln\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb10495 elementor-widget elementor-widget-text-editor\" data-id=\"cb10495\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sie k\u00f6nnen Aktionen starten, wenn ein bestimmtes Ereignis eintritt oder eine Bedingung erf\u00fcllt ist. Beim Festlegen der Regel und Aktion k\u00f6nnen Sie verwandte Daten wie Kanal, Kategorie, Prozessstatus, Kunden und Problemeigenschaften verwenden. Sie k\u00f6nnen beispielsweise eine Regel definieren, damit das Top-Management benachrichtigt wird, wenn einer der wichtigsten Kunden eine Beschwerde einreicht.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-3573358\" data-id=\"3573358\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f05b6af elementor-widget elementor-widget-image\" data-id=\"f05b6af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"341\" height=\"1024\" src=\"https:\/\/ccr.group\/wp-content\/uploads\/2024\/10\/CSM_1-1-341x1024.webp\" class=\"attachment-large size-large wp-image-19843\" alt=\"\" srcset=\"https:\/\/ccr.group\/wp-content\/uploads\/2024\/10\/CSM_1-1-341x1024.webp 341w, https:\/\/ccr.group\/wp-content\/uploads\/2024\/10\/CSM_1-1-100x300.webp 100w, https:\/\/ccr.group\/wp-content\/uploads\/2024\/10\/CSM_1-1.webp 500w\" sizes=\"(max-width: 341px) 100vw, 341px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-ea20825\" data-id=\"ea20825\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4f1cf70 elementor-widget elementor-widget-heading\" data-id=\"4f1cf70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">SLA-Management (Service Level Agreement) mit Live-Tracking\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e6da37 elementor-widget elementor-widget-text-editor\" data-id=\"0e6da37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Entwerfen Sie einen Prozess, weisen Sie ihn dem Sprecher zu, legen Sie Fristen fest und speichern Sie sie. Weisen Sie Rechte und Pflichten zu, reduzieren Sie opportunistisches Verhalten. Die vereinbarten Service-Leistungskriterien, Service und Support in einer verteilten Umgebung.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f08a9ec elementor-widget elementor-widget-heading\" data-id=\"f08a9ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Integriertes SAAS\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5fe59b elementor-widget elementor-widget-text-editor\" data-id=\"e5fe59b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>EasyConnect CSM befindet sich in der Cloud, aber mit starken APIs, die auf der Website des Entwicklers zertifiziert sind, bietet es eine starke Integration in Ihre lokalen Systeme. Platzieren Sie Ihre lokalen Anwendungen als iframe (oder umgekehrt). Lesen und schreiben Sie Ihre alten Datenbanken und l\u00f6sen Sie nahtlos Aktionen aus.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9eacb6e elementor-widget elementor-widget-heading\" data-id=\"9eacb6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Berichte, Kontrollfelder\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c03eac5 elementor-widget elementor-widget-text-editor\" data-id=\"c03eac5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Analysieren Sie Kundenprobleme, \u00fcberwachen Sie die Leistung Ihres Kundendienstes und die Produkt- und Servicequalit\u00e4t. Entdecken Sie die Hauptursachen und identifizieren Sie M\u00f6glichkeiten f\u00fcr Korrektur- und Pr\u00e4ventionsmassnahmen. Verbessern Sie die R\u00fcckverfolgbarkeit, indem Ihre Mitarbeiter mit verbesserter Transparenz Verantwortung f\u00fcr ihre Leistung \u00fcbernehmen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75a51c7 elementor-widget elementor-widget-heading\" data-id=\"75a51c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Analyse-Tool\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91cb241 elementor-widget elementor-widget-text-editor\" data-id=\"91cb241\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sie erwarten immer mehr von Ihren Berichten. EasyConnect CSM bietet Ihnen die Tools, die Sie zum Entwerfen Ihrer eigenen Berichte ben\u00f6tigen. Oder Sie k\u00f6nnen EasyConnect CSM in Ihre eigene Berichtsplattform integrieren. EasyConnect CSM-Berichte werden als Tabelle dargestellt. Sie k\u00f6nnen das Format und das Layout \u00e4ndern oder neue Diagramme und \u00dcbersichtstabellen hinzuf\u00fcgen. Wenn Sie m\u00f6chten, k\u00f6nnen Sie Ihre Tabellenberichte beim n\u00e4chsten Mal in diesem neuen Format erhalten.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-2a83505 e-flex e-con-boxed e-con e-parent\" data-id=\"2a83505\" data-element_type=\"container\" data-e-type=\"container\" id=\"demotalebi\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-844ca83 elementor-widget elementor-widget-heading\" data-id=\"844ca83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Demo-Anfrage\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-890eff3 elementor-widget elementor-widget-shortcode\" data-id=\"890eff3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"forminator-ui forminator-custom-form forminator-custom-form-3064 forminator-design--default  forminator_ajax\" data-forminator-render=\"0\" data-form=\"forminator-module-3064\" data-uid=\"69d4c749b603d\"><br\/><\/div><form\n\t\t\t\tid=\"forminator-module-3064\"\n\t\t\t\tclass=\"forminator-ui forminator-custom-form forminator-custom-form-3064 forminator-design--default  forminator_ajax\"\n\t\t\t\tmethod=\"post\"\n\t\t\t\tdata-forminator-render=\"0\"\n\t\t\t\tdata-form-id=\"3064\"\n\t\t\t\t data-color-option=\"default\" data-design=\"default\" data-grid=\"open\" style=\"display: none;\"\n\t\t\t\tdata-uid=\"69d4c749b603d\"\n\t\t\t><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error\" aria-hidden=\"true\"><\/div><div class=\"forminator-row\"><div id=\"name-1\" class=\"forminator-field-name forminator-col forminator-col-6 \"><div class=\"forminator-row forminator-no-margin\" data-multiple=\"true\"><div class=\"forminator-col forminator-col-md-6\"><div class=\"forminator-field\"><label for=\"forminator-field-first-name-1_69d4c749b603d\" id=\"forminator-field-first-name-1_69d4c749b603d-label\" class=\"forminator-label\">First Name <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"name-1-first-name\" placeholder=\"Ad\u0131n\u0131z\" id=\"forminator-field-first-name-1_69d4c749b603d\" class=\"forminator-input\" aria-required=\"true\" data-multi=\"1\" autocomplete=\"given-name\" value=\"\" \/><\/div><\/div><div class=\"forminator-col forminator-col-md-6\"><div class=\"forminator-field\"><label for=\"forminator-field-last-name-1_69d4c749b603d\" id=\"forminator-field-last-name-1_69d4c749b603d-label\" class=\"forminator-label\">Last Name<\/label><input type=\"text\" name=\"name-1-last-name\" placeholder=\"Soyad\u0131n\u0131z\" id=\"forminator-field-last-name-1_69d4c749b603d\" class=\"forminator-input\" aria-required=\"false\" data-multi=\"1\" autocomplete=\"family-name\" value=\"\" \/><\/div><\/div><\/div><\/div><div id=\"text-2\" class=\"forminator-field-text forminator-col forminator-col-6 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-2_69d4c749b603d\" id=\"forminator-field-text-2_69d4c749b603d-label\" class=\"forminator-label\">Company Name<\/label><input type=\"text\" name=\"text-2\" value=\"\" placeholder=\"Firma ad\u0131n\u0131z\" id=\"forminator-field-text-2_69d4c749b603d\" class=\"forminator-input forminator-name--field\" data-required=\"\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"email-1\" class=\"forminator-field-email forminator-col forminator-col-4 \"><div class=\"forminator-field\"><label for=\"forminator-field-email-1_69d4c749b603d\" id=\"forminator-field-email-1_69d4c749b603d-label\" class=\"forminator-label\">Email Address <span class=\"forminator-required\">*<\/span><\/label><input type=\"email\" name=\"email-1\" value=\"\" placeholder=\"Email\" id=\"forminator-field-email-1_69d4c749b603d\" class=\"forminator-input forminator-email--field\" data-required=\"true\" aria-required=\"true\" autocomplete=\"email\" \/><\/div><\/div><div id=\"text-1\" class=\"forminator-field-text forminator-col forminator-col-4 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-1_69d4c749b603d\" id=\"forminator-field-text-1_69d4c749b603d-label\" class=\"forminator-label\">Subject<\/label><input type=\"text\" name=\"text-1\" value=\"\" placeholder=\"Konu\" id=\"forminator-field-text-1_69d4c749b603d\" class=\"forminator-input forminator-name--field\" data-required=\"\" \/><\/div><\/div><div id=\"phone-1\" class=\"forminator-field-phone forminator-col forminator-col-4 \"><div class=\"forminator-field\"><label for=\"forminator-field-phone-1_69d4c749b603d\" id=\"forminator-field-phone-1_69d4c749b603d-label\" class=\"forminator-label\">Phone Number<\/label><input type=\"text\" name=\"phone-1\" value=\"\" placeholder=\"Telefon\" id=\"forminator-field-phone-1_69d4c749b603d\" class=\"forminator-input forminator-field--phone\" data-required=\"\" aria-required=\"false\" autocomplete=\"off\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-1\" class=\"forminator-field-textarea forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-1_69d4c749b603d\" id=\"forminator-field-textarea-1_69d4c749b603d-label\" class=\"forminator-label\">Message<\/label><textarea name=\"textarea-1\" placeholder=\"A\u00e7\u0131klama\" id=\"forminator-field-textarea-1_69d4c749b603d\" class=\"forminator-textarea\" rows=\"6\" style=\"min-height:140px;\" maxlength=\"180\" ><\/textarea><span id=\"forminator-field-textarea-1_69d4c749b603d-description\" class=\"forminator-description\"><span data-limit=\"180\" data-type=\"characters\" data-editor=\"\">0 \/ 180<\/span><\/span><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"consent-1\" class=\"forminator-field-consent forminator-col forminator-col-12  consent1\"><div class=\"forminator-field\"><label for=\"forminator-field-consent-1_69d4c749b603d\" id=\"forminator-field-consent-1_69d4c749b603d-label\" class=\"forminator-label\">Consent <span class=\"forminator-required\">*<\/span><\/label><div class=\"forminator-checkbox__wrapper\"><label id=\"forminator-field-consent-1_69d4c749b603d__label\" class=\"forminator-checkbox forminator-consent\"><input type=\"checkbox\" name=\"consent-1\" id=\"forminator-field-consent-1_69d4c749b603d\" value=\"checked\" aria-labelledby=\"forminator-field-consent-1_69d4c749b603d-label\" aria-describedby=\"forminator-field-consent-1_69d4c749b603d__description\" data-required=\"true\" aria-required=\"true\" \/><span class=\"forminator-checkbox-box\" aria-hidden=\"true\"><\/span><\/label><div id=\"forminator-field-consent-1_69d4c749b603d__description\" class=\"forminator-checkbox__label forminator-consent__label\"><p><a href=\"https:\/\/ccr.group\/urun-hizmet-alan-kisiler-icin-kisisel-verilerinin-is-faaliyetleri-kapsaminda-islenmesine-iliskin-aydinlatma-metni\/\">Ki\u015fisel Verilerin \u0130\u015flenmesine ili\u015fkin Ayd\u0131nlatma Metni<\/a>\u2019ni okudum.<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"consent-2\" class=\"forminator-field-consent forminator-col forminator-col-12  consent2\"><div class=\"forminator-field\"><label for=\"forminator-field-consent-2_69d4c749b603d\" id=\"forminator-field-consent-2_69d4c749b603d-label\" class=\"forminator-label\">Consent<\/label><div class=\"forminator-checkbox__wrapper\"><label 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