VHT strengthens customer calls.
Virtual Hold Technology (VHT) maximizes the customer relations opportunities regardless of the communication channel.
VHT offers two major products: Callback and Conversation Bridge. Callback calls the customer back when an agent is available. This recall is either ASAP or scheduled. Callback puts the customer on hold so customer doesn’t wait in line to talk with an agent. Conversation Bridge, provides the means for customers to send a voice call recall request regardless of the communication channel. Customer passes his/her request with content of the request so agent is informed about the topic beforehand. Conversation Bridge provides a harmonic multichannel experience.
Callback and Conversation Bridge is on top of the VHT’s award winning customer experience platform. This platform, integrates customers technical infrastructure with companies existing CRM applications.
Platform also ensures that VHT installation is managed efficiently while providing insights with KPI’s affected by VHT solutions via analytics and reports.