WHAT IS EASYCONNECT VIDEO?
EasyConnect Video is the next generation “Video Conversation” platform that supports file and screen sharing with 100% Genesys and Interactive Intelligence integration.
STREAMING SPEED AND QUALITY
The recently developed WebRTC infrastructure automatically adjusts codecs (VP8, VP9, H.264) and video resolution based on bandwidth. This provides high quality video and audio communication.
No soft spots thanks to HTTPS and SSL
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Here are some examples of how to use video calls in call centers:
- Services for the disabled, assistant services
- On-scene live notification for municipalities, insurance companies, media
- Live help services for websites
- Providing live service for retail stores outside working hours
- Distance education, videos for frequently asked questions
- In-house video conferencing
- Resolving technical problems
- Face-to-face banking
- Security verification with facial recognition technologies
- Remote control and security services
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