EasyConnect CSM

Omnichannel Communication

Communication Channels Integration

Self Service & Knowledge Base

Call Center Scripting

Live Chat

Polls, Surveys

SMS and Email Notification

Social Media Monitoring

Business Process Management

Non-Technical Interface and Process Design

Automated Workflows

Business Rules

Analyzer

SLA Management with Live Monitoring

Integrated SAAS (Cloud)

Reports, Dashboards

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EASYCONNECT CUSTOMER SERVICE MANAGEMENT FOR PURECLOUD

PureCloud Integrated Screens

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EasyConnect customer service management for PureCloud issue management