CCR was established in 2011 with one mission: Assisting our customers with top-notch solutions using state-of-the-art technology and qualified human resources in the call center and voice solutions area by providing consultancy, development and implementation services.
As CCR, we provide complete business solutions for contact centers using the Genesys platform.
CCR also offers a Dynamic Managed Services (DMS) service model, tailored to our customer needs, with a zero-problem policy for end-to-end solutions to the call center’s existing structure to complement your in-house staff.
We provide the following complete business solutions for Call Centers:
- Genesys PureEngage, PureConnect and PureCloud platform offerings
- Business and technical consultancy for contact centers
- Outsourced technical support & project management as Dynamic Managed Services (DMS)
- Genesys technical, administrator and supervisor trainings
- Technical project analysis, design, development and management services
- Call center infrastructure monitoring and reporting
- Turnkey custom software development for Genesys platforms
- Genesys 24/7 support and maintenance services
- Salesforce and MS CRM Integrations with Genesys platforms
- Call Center integrations such as social media, Genesys integrated video call (EasyConnect), speech recognition, voice verification and network quality management for contact centers
We have qualified and experienced teams with the following skills:
- Full Genesys contact center solutions installation and configuration
- PureCloud & Edge configuration, implementation and customization
- Genesys Voice Platform (GVP) and advanced PureConnect handler development
- Genesys Framework, Routing, SIP/T-Server, CC Pulse, ICON development
- Workforce management consultancy
- Microsoft and IT security consultancy
- Web service development for backend integrations
- C#, .Net, ICELib, database, GVP and IVR development
- Genesys eServices & PureConnect outbound script development